Senior IT Manager

About the Role:

As our Senior IT Manager, you will work alongside our CTO and Engineering organization to build the IT infrastructure that enables our team to achieve Perpay’s mission to create inclusive financial products that improve the lives of our members. You will play a crucial role in overseeing both our technology infrastructure and procurement processes, with a strong focus on keeping our devices and systems reliable, secure, and easy to use.

Our greatest strength is our people and we’d love for you to be one of them!

Responsibilities:

• Oversee the day-to-day operations of our IT infrastructure, ensuring seamless management of hardware, software, and networking systems
• Develop and implement IT policies, procedures, and best practices to ensure compliance and security across the organization
• Work closely with teams in Engineering to identify and address both internal and customer-facing IT and information security needs, driving continuous improvement
• Provide prompt and effective technical support to employees, troubleshooting hardware and software issues efficiently
• Plan and execute IT projects, including system upgrades, migrations, and implementations to ensure smooth transitions and minimal disruption
• Install, configure, and update software applications and operating systems as required to maintain optimal performance
• Monitor system performance and security, implementing measures to protect against threats and vulnerabilities
• Develop and maintain detailed documentation, including system configurations, troubleshooting procedures, and user guides for reference
• Evaluate and recommend new technologies and solutions to enhance security, efficiency, and productivity within the organization
• Manage vendor relationships, negotiating contracts for IT products and services to secure the best terms and value
• Keep abreast of emerging technologies and industry trends, making strategic recommendations to drive innovation and improvement
• Foster a culture of innovation, experimentation, and continuous learning within the team

What You’ll Bring:

• 5+ years of experience in IT management roles, preferably at a startup or cloud-native company
• Bachelor’s degree in Computer Science, Information Systems, or a related field. A Master’s degree is preferred
• Expertise in MacOS, MDM, IDP, SSO, VPNs, and endpoint security
• Experience with Google Workspaces, Zoom, Zoom Rooms, and Slack
• Proficiency with Atlassian tools such as Jira Service Desk, Jira Software, and Confluence
• Demonstrated ability to lead teams effectively and drive results
• Familiarity with procurement best practices, contract management, and supplier relationship management

Hey, we know not everybody checks all the boxes, so if you’re interested, please apply because you could be just what we’re looking for!