Relay CEO at the New York Stock Exchange: Customer service is the ‘battleground to win’

Relay CEO Matt Gillin headed to the New York Stock Exchange to appear on Cheddar — an online business news channel — to stump for his Radnor-based customer engagement company.

Had a blast joining the team at @cheddar opening bell to discuss how @Relayit is helping leading brands transform customer communications pic.twitter.com/IvT9SbmJI7

— Relay (@Relayit) January 11, 2017

“Relay lets you connect directly with a company that you already have a trusted relationship with,” Gillin said. “These businesses are using our technology to give them a really easy way of communicating with their customers.”

But besides shedding light on what the company does, Gillin also shared an interesting trend the venture-backed company — which currently employs 52 — has been noticing among clients: “Established business are now realizing that the battleground to win is on service and engagement and we’re providing them the tools to do that,” Gillin said.

As for how the company’s 2017 gameplan, Gillin set the bar pretty freakin’ high:

“Each of the last three years we’ve doubled in clients and revenue,” Gillin said. “For 2017 we want to double again, both from a client and revenue perspective, and we want to deliver some really cool new features and functionality.”