Software Development

Guru has a new jawn: voice recognition

A new addition to the Center City company's AI software hopes to give customer support teams faster access to information.

Inside Guru's Center City offices. (Photo by Roberto Torres)

Center City’s Guru just rolled out a new feature to its artificial intelligence-driven team knowledge platform: voice recognition.

Guru AI Suggest Voice — touted by the company to be a world’s first — can listen in on customer support calls, convert the voice into text and search for relevant content to guide help desk agents through problem solving.

“With the AI Suggest family of solutions, Guru continues to use AI to maximize the effectiveness of every customer support professional, instead of using AI to eliminate their jobs,” said cofounder and CEO Rick Nucci in a release announcing the feature. “We believe that the world’s best customer experiences will always be delivered by people, not bots. We look forward to empowering customer support professionals and leaders across the world.”

At the end of last year, the company moved into a 6,000-square-foot Center City office. It employs 77 people in Philly and 15 at a small beachhead in San Francisco.

Here’s a quick vid that shows how the feature works:

https://fast.wistia.com/embed/medias/i2x186xl5x.jsonphttps://fast.wistia.com/assets/external/E-v1.js

Correction: The number of Guru employees has been updated. (11/15, 10:02 a.m.)
Companies: Guru Technologies
Engagement

Join our growing Slack community

Join 5,000 tech professionals and entrepreneurs in our community Slack today!

Trending

Everything we know about the $90B corporate pledge to invest in Pennsylvania AI, energy and data centers

Data centers are encroaching on this Pennsylvania town, so locals are taking action early

Lancaster is showing central PA how to grow a tech hub without losing its rural roots

Here's what’s fueling Pennsylvania’s gold rush for AI and data centers

Technically Media