Software Development
AI

Guru has a new jawn: voice recognition

A new addition to the Center City company's AI software hopes to give customer support teams faster access to information.

Inside Guru's Center City offices. (Photo by Roberto Torres)
Correction: The number of Guru employees has been updated. (11/15, 10:02 a.m.)

Center City’s Guru just rolled out a new feature to its artificial intelligence-driven team knowledge platform: voice recognition.

Guru AI Suggest Voice — touted by the company to be a world’s first — can listen in on customer support calls, convert the voice into text and search for relevant content to guide help desk agents through problem solving.

“With the AI Suggest family of solutions, Guru continues to use AI to maximize the effectiveness of every customer support professional, instead of using AI to eliminate their jobs,” said cofounder and CEO Rick Nucci in a release announcing the feature. “We believe that the world’s best customer experiences will always be delivered by people, not bots. We look forward to empowering customer support professionals and leaders across the world.”

At the end of last year, the company moved into a 6,000-square-foot Center City office. It employs 77 people in Philly and 15 at a small beachhead in San Francisco.

Here’s a quick vid that shows how the feature works:

https://fast.wistia.com/embed/medias/i2x186xl5x.jsonphttps://fast.wistia.com/assets/external/E-v1.js

Companies: Guru Technologies
Subscribe

Knowledge is power!

Subscribe for free today and stay up to date with news and tips you need to grow your career and connect with our vibrant tech community.

Trending

WeWork ditched its original Philly coworking space at The Piazza

Looking for a resilient career? Check out these 13 local orgs

This Week in Jobs: Sketch out a new role with these 28 tech career opportunities

How I Got Here: Det Ansinn's career as a CTO and founder taught him to prioritize the people behind the tech

Technically Media