Center City’s Guru just rolled out a new feature to its artificial intelligence-driven team knowledge platform: voice recognition.
Guru AI Suggest Voice — touted by the company to be a world’s first — can listen in on customer support calls, convert the voice into text and search for relevant content to guide help desk agents through problem solving.
“With the AI Suggest family of solutions, Guru continues to use AI to maximize the effectiveness of every customer support professional, instead of using AI to eliminate their jobs,” said cofounder and CEO Rick Nucci in a release announcing the feature. “We believe that the world’s best customer experiences will always be delivered by people, not bots. We look forward to empowering customer support professionals and leaders across the world.”
At the end of last year, the company moved into a 6,000-square-foot Center City office. It employs 77 people in Philly and 15 at a small beachhead in San Francisco.
Here’s a quick vid that shows how the feature works: