Technical Support Engineer

Are you looking for an opportunity to make an impact and shape the future of the commercial real estate (CRE) industry?

Innovation meets excellence at Berkadia, where we give you the space you need to create and allow your ideas to flourish. We are leading the evolution of CRE, and can't do that without innovators who are driven by curiosity and are willing to challenge the status quo as they chart their career path – and Berkadia's future. Be Part of Building the Next. Be Berkadia.

We Innovate to shape the future of CRE, so in this role you will:

• Apply baseline computer configurations (Imaging) to new and redeployed laptops and desktops
• Maintain workstation compliance to Berkadia security standards
• Answer incoming calls to IT related to questions or issues
• Configure and ship computers and equipment
• Maintain inventory of computers and peripherals
• Perform equipment check-in and check-out tasks to ensure all Berkadia equipment is accounted for
• Assist in the documentation of technology related assets
• Work closely with HR on all onboarding and offboarding requirements
• Provide HR and hiring managers with information needed for a successful onboarding Process new hire access requests in Active Directory, SharePoint, and various internally managed applications and software licenses
• Conduct new hire orientation sessions
• Provide a white-glove onboarding experience for new users remotely with the potential for some in-person meetings, walking them through the technical steps of the onboarding process
• Act as an IT point of contact for all new hires during their initial onboarding and ensure their issues are addressed in a timely manner
• Maintain a consistent onboarding experience for all new employees
• Provide reports to management on new hire progress, issues, and trends
• Propose solutions and improvements to our Onboarding and Offboarding processes
• Point of Contact for all employee access termination requests and IT equipment collection
• Assist with the maintenance of software packages for user-based computers throughout the enterprise
• Coordinate the reclaiming and redeploying of corporate IT Assets in accordance with the corporate IT Asset Management policy. Works with IT Asset Management Vendor to recycle and dispose of non-mission critical desktop equipment.
• Assist with patch management activities of Microsoft related software using SCCM.
• Other duties as assigned.

We Stand for Excellence, so to achieve success in this role you should have:

• Hands-on experience with maintaining and troubleshooting Operating Systems such as Windows 10 and Mac OS
• Experience with Apple, Android and Windows Mobile devices
• Proficient in O365
• Experience deploying, updating, and troubleshooting System Center Endpoint Protection and related Malware Definitions
• An understanding of troubleshooting computer hardware
• Working knowledge and configuration of Windows Server 2008, 2012 and 2016 is a plus
• Hands-on experience with Microsoft patching and update/upgrade methodologies
• Working knowledge of PC imaging, software deployment technologies and tools including Sysprep, WinPE, SCCM
• Proven ability to work in an organized manner while working on various tasks
• Exceptional communication skills, both written and verbal
• Proven ability of being self-determined and ambitious while adhering to strict deadlines
• Excellent customer service skills and the ability to provide support to all levels of employees
• Strong organizational skills and attention to detail

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities
• Employee Resource Groups that help you grow with us
• Fertility and family planning services
• Up to 12-weeks of fully paid parental leave
• Mental health care, including free counseling sessions:
• We'll help fund your learning journey with generous tuition reimbursement
• Pet insurance discounts
• And more!

Be Part of Building the Next. Be Berkadia.