Technical Support Engineer

Berkadia

Ambler, PA Onsite Only Sep 30
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Are you looking for an opportunity to make an impact and shape the future of the commercial real estate (CRE) industry?

Innovation meets excellence at Berkadia, where we give you the space you need to create and allow your ideas to flourish. We are leading the evolution of CRE, and can't do that without innovators who are driven by curiosity and are willing to challenge the status quo as they chart their career path – and Berkadia's future. Be Part of Building the Next. Be Berkadia.

We Innovate to shape the future of CRE, so in this role you will:

 

  • Apply baseline computer configurations (Imaging) to new and redeployed laptops and desktops
  • Maintain workstation compliance to Berkadia security standards
  • Answer incoming calls to IT related to questions or issues
  • Configure and ship computers and equipment
  • Maintain inventory of computers and peripherals
  • Perform equipment check-in and check-out tasks to ensure all Berkadia equipment is accounted for
  • Assist in the documentation of technology related assets
  • Work closely with HR on all onboarding and offboarding requirements
  • Provide HR and hiring managers with information needed for a successful onboarding Process new hire access requests in Active Directory, SharePoint, and various internally managed applications and software licenses
  • Conduct new hire orientation sessions
  • Provide a white-glove onboarding experience for new users remotely with the potential for some in-person meetings, walking them through the technical steps of the onboarding process
  • Act as an IT point of contact for all new hires during their initial onboarding and ensure their issues are addressed in a timely manner
  • Maintain a consistent onboarding experience for all new employees
  • Provide reports to management on new hire progress, issues, and trends
  • Propose solutions and improvements to our Onboarding and Offboarding processes
  • Point of Contact for all employee access termination requests and IT equipment collection
  • Assist with the maintenance of software packages for user-based computers throughout the enterprise
  • Coordinate the reclaiming and redeploying of corporate IT Assets in accordance with the corporate IT Asset Management policy. Works with IT Asset Management Vendor to recycle and dispose of non-mission critical desktop equipment.
  • Assist with patch management activities of Microsoft related software using SCCM.
  • Other duties as assigned.

 

We Stand for Excellence, so to achieve success in this role you should have:

 

  • Hands-on experience with maintaining and troubleshooting Operating Systems such as Windows 10 and Mac OS
  • Experience with Apple, Android and Windows Mobile devices
  • Proficient in O365
  • Experience deploying, updating, and troubleshooting System Center Endpoint Protection and related Malware Definitions
  • An understanding of troubleshooting computer hardware
  • Working knowledge and configuration of Windows Server 2008, 2012 and 2016 is a plus
  • Hands-on experience with Microsoft patching and update/upgrade methodologies
  • Working knowledge of PC imaging, software deployment technologies and tools including Sysprep, WinPE, SCCM
  • Proven ability to work in an organized manner while working on various tasks
  • Exceptional communication skills, both written and verbal
  • Proven ability of being self-determined and ambitious while adhering to strict deadlines
  • Excellent customer service skills and the ability to provide support to all levels of employees
  • Strong organizational skills and attention to detail

 

We believe People Matter, so we offer benefits that go beyond:

  • Monthly paid volunteer hours and donation matching to benefit our communities
  • Employee Resource Groups that help you grow with us
  • Fertility and family planning services
  • Up to 12-weeks of fully paid parental leave
  • Mental health care, including free counseling sessions:
  • We'll help fund your learning journey with generous tuition reimbursement
  • Pet insurance discounts
  • And more!

Be Part of Building the Next. Be Berkadia. 

Retirement & Stock Options Benefits
  • 401k with company contribution
Other
  • Access to Coaching (Health, Professional, Life)
  • Community Service Programs
  • Pet Insurance
PTO/Flexibility
  • Commitment to Work/Life Harmony
  • PTO
Health & Wellness
  • Dental Insurance
  • FSA
  • Health Insurance
  • HSA
  • Mental Health Benefits
  • Vision Insurance
Parental Benefits
  • Parental Leave
Professional Development
  • Tuition Reimbursement

Berkadia is a leader in commercial real estate (CRE); we sell, finance and service properties on behalf of our multifamily and commercial property clients and our innovation team is shaping the future of CRE by leading the evolution of the industry’s technology landscape. With a significant investment in technology and proprietary data gleaned from properties and markets across the country, we have developed a unique and fully integrated platform that marries local real estate expertise with capital markets knowledge. This platform empowers our advisors to deliver actionable insights gleaned from decades of proprietary data — powered by the most innovative technology — to maximize returns on our clients’ investments.

From software engineers to analysts, Berkadia gives you the space and has the infrastructure in place for your ideas to flourish, charting a path for the future of our company and leading the evolution of the commercial real estate industry at large. Technology, data and analytics aren’t buzzwords — they are what’s driving our industry forward. With expertise in the latest programming languages and a variety of industry-leading tech stacks and emerging technologies including cloud architecture, infrastructure as code and containerization technologies, our team boasts the brightest tech minds in the industry, and we let them do what they do best: create and innovate.

People Matter is a core value at Berkadia, and in a relationship business like CRE, we can only provide best-in class service to our clients when our own people are taken care of first. Our private ownership structure with Berkshire Hathaway and Jefferies Financial Group allows us to make decisions for the benefit of our employees and clients, not shareholders. We’re invested in our people and committed to doing things the right way.

We believe People Matter, so we offer benefits that go beyond:

● Monthly paid volunteer hours and donation matching to benefit our communities
● Employee Resource Groups that help you grow with us
● Fertility and family planning services
● Up to 12-weeks of fully paid parental leave
● Mental health care, including free counseling sessions
● We’ll help fund your learning journey with generous tuition reimbursement
● Pet insurance discounts
● And more!

Our competitive benefits package reflects your priorities, which we give thoughtful consideration to allow you to grow your career in a values-based culture. Click here to learn more about what it means to be part of building the next and be Berkadia.