From Government Technology:
New York City has launched a new map to track citizens’ complaints and requests in real time as they’re entered through the city’s 311 service request program.
The New York City Department of Information Technology and Telecommunications says that in addition to promoting transparency, the map has the potential to be an important tool for intelligence gathering.
“Up until yesterday we looked at 311 as a method that disgruntled citizens would use to call us; we didn’t look at it as an opportunity for solutions,” New York City’s Deputy Mayor of Operations Stephen Goldsmith said Wednesday,Feb. 16.
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