We can’t all be as amiable as Adam LaRose, a D.C. intern who told NPR, “I try to make conversation and really get to know my drivers.”
LaRose earned himself a five-star Uber rider rating, as he learned after emailing email@example.com. (Earlier this year there was a coding glitch that users could exploit to find their ratings. Now you just have to ask.)
But according to some recent NPR reportage, you’ve got to exhibit consistent bad behavior to become blacklisted as a customer.
“If there’s a problem with a passenger, Uber will see that and say OK, this driver gave this rider a 2, then this driver gave a 1, then this other driver gave her a 2,” local Uber driver Stephen Andoh told NPR. “When it continues that way, they will deal with that rider.”
D.C. driver Tarig Hamad added that even bad ratings aren’t a deal breaker. “Honestly, for me, every rider gets five,” he told NPR. “When you get a hard time, you might give that passenger three or two stars, but that’s not normal.”
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