Application Specialist

*Application Specialist I*

*Fully Remote*

*Contract*

The Application Specialist I is responsible for providing support for the live application software that our user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels.

*Responsibilities:*
* Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.
* Schedules work to meet priorities and minimize business disruption.
* Maintains security and functionality through the application of temporary fixes and workarounds.
* Updates knowledge base to facilitate future resolution of common errors.
* Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
* Processes after-hours data changes on production systems.
* Performs other job-related duties as assigned or apparent.

*Qualifications:*
* Experience with ITSM processes and toolsets.
* Experience with knowledge management methodologies and toolsets.
* Experience supporting enterprise level applications in a virtual support environment.
* Understanding of problem identification techniques.

*Requirements:*
* Experience supporting technology systems.
* Experience writing SQL queries to retrieve and manipulate data.

ABOUT EIGHT ELEVEN:

_At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs._

_For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise._

_Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._

Job Type: Contract

Pay: $35.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Compensation Package:
* Hourly pay
* Weekly pay
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Work Location: Remote