On the streets of downtown Pittsburgh, PNC Financial Services is buzzing with fintech innovation.
PNC’s Tech Tower is newly renovated— colorfully outfitted with bold, modern features to inspire collaboration and innovation. It’s home base for the company’s growing team of deeply curious, highly skilled technologists. Teams work together to build and modernize PNC’s digital banking offerings, advancing the digital lifestyles of its customers through modern applications of emerging technologies, brought to life via secure, intuitive apps, products and services.
For a bank of its size, PNC feels more like a community than a corporate entity. Employees are encouraged to share their outside passions, like volunteering and running in community races. The tech teams enjoy the fast, iterative pace of Agile processes, and the rush of chasing down and testing new languages and key technologies as soon as they launch.
PNC is committed to the communities where its employees and customers live and work. It is focused on building diverse teams, and diversity and inclusion is one of its core values. The collective power of PNC’s unique differences gives it its strength. That’s why PNC nurtures an open and inclusive culture, where each person feels empowered to make a positive impact on the people around them.
The company is proud to have won numerous awards, including Best Places to Work for LGBTQ Equality, Human Rights Campaign (2020), Top Companies for Executive Women, National Association for Female Executives (2020), Top 50 Employers, CAREERS & the disabled Magazine (2020) and 100 Most Sustainable Companies, Barron’s (2020).
Recognizing its role as a pillar of the communities it serves, PNC invests consistently in early childhood education, arts and culture, and economic development initiatives, among other priorities, in each of its markets. In 2019, it contributed more than $80 million in philanthropic funds to many community organizations. Its signature philanthropic program, PNC Grow Up Great, now a $500 million initiative, helps prepare children from birth to age 5, particularly underserved children, for success in school and life. In 2020, PNC announced $30 million in coronavirus relief efforts and more than $1 billion to help end systemic racism and support the economic empowerment of African Americans and low- and moderate-income communities.
In large organizations, it can be easy for employees to feel like they are not connected. Employee business resource groups are a great example of how PNC helps with that. I’m active in the Women Connect and TECH Connect (Women in Technology) groups. My participation has opened opportunities to network and communicate, both personally and professionally.Jeannette Adorante Software Manager
One of the great things about working at PNC is the ability to grow and progress in your career, even if it means moving to a different line of business within the company. I was originally hired as a Senior Project Manager, but was excited to have the opportunity to develop my Scrum Master skills while still handling project management duties. Eventually, I became a Scrum Master. I continue to learn and improve my skills.Bev Heitzer Senior Scrum Master
Although it’s a big bank, things move fast here. Upper management encourages us to try new things. We try and fail and learn and move on. It’s an incredibly open and highly collaborative work environment.Vorachat Tamaree Director of Technology
What types of opportunities exist for technologies at PNC?
Our Technology & Innovation line of business focuses on achieving a strategic advantage for PNC by partnering with business areas to develop innovative products and services.
Enterprise functions span security, including disciplines such as cybersecurity and fraud management, technology risk management, strategic services and infrastructure services. Our enterprise innovation function empowers a culture of innovation, employing design thinking practices, innovation incubators, API ecosystems and intelligent automation to deliver a differentiated customer experience.
What is Pittsburgh, PNC’s headquarters city, like?
Pittsburgh has become an incredible hub for technology and innovation. Being in the heart of the city, we are surrounded by world-class research universities and startups. The energy of the city, combined with the entrepreneurial spirit of its residents, make Pittsburgh a great place to live and work.
What are PNC’s tech goals?
Our customers increasingly prefer to use online, mobile and ATM channels to complete their financial transactions. To meet their expectations, we invest in new ideas and evolving technology. By driving innovation at a faster pace, we believe that we may fundamentally change the way banking is done.
Tell us about PNC’s values.
We have seven core values: customer focus, diversity and inclusion, integrity, performance, quality of life, respect and teamwork. No one value is more important than another; rather, they — together — represent who we are. Our values are critical to our success, and that of our employees, customers and the communities we serve.
What kinds of skills and qualities do you look for in job candidates?
We look for people with a solid, well-rounded understanding of technology. Not just what languages and frameworks do, but how they’re different and which one is more aligned to resolve a customer’s needs. We want to see that candidates understand how to assess quality and understand the logic behind what technology does and why that is important.
In terms of soft skills, we look for people who are excited to do a deep dive into technology, to truly understand the ins and outs of what they do. We want people who communicate clearly and work well with a team.
It’s also important that people are open to trying new things, embracing the lessons learned from what doesn’t work, and adapting to new plans quickly and with enthusiasm.
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