Alan Butkovitz. Photo by Jenny J Swigoda for Northeast Times
The office of Philadelphia City Controller Alan Butkovitz released a critical analysis on Philadelphia 311, which prompted a retort from Managing Director Rich Negrin’s office.
From Butkovitz’s report:
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“According to Butkovitz, the reduction in non-emergency calls to 911 has been virtually non-existent, if at all.”
“In addition, the Controller’s report found that the 311 System costs taxpayers $6 million a year, not $2.8 million as stated by the Administration.”
See the full report here [PDF].
In response, Negrin’s staff said: “more than 3,000 customer satisfaction surveys show an average customer satisfaction rating of 92 percent.”
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