Karen R. Baker is the founder and president of the Washington DC office of Boathouse, a full-service marketing and communications agency. Karen brings 28 years as an award-winning business owner and executive specializing in research, strategic design and marketing. Karen holds MA in Design Management from Savannah College of Art and Design and uses design thinking with client business development. She is working on a Doctor of Design degree at North Carolina State University, focused on design research, design justice and human-centered service design.