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‘Fiber cut’ triggers multi-state internet outage for Comcast, other ISPs

Internet outage-tracking website DownDetector.com logged over 11,000 complaints from Comcast customers Friday.

The founders of Launch Lane's inaugural cohort. (Courtesy photo)

Outage reports for Comcast and other ISPs flared up across the country on Friday afternoon, as the Philly-based comms giant was affected by a “fiber cut” from an infrastructure partner.

The provider said on its Twitter account that one of Comcast’s “large backbone network partners” suffered a fiber cut (or accidental break of the optic fiber network ) which affected its service, and that of other ISPs.

“[The cut] is currently affecting our business and residential internet, video and voice customers,” Comcast tweeted. “We apologize [and] are working to get services restored as soon as possible.”

Comcast has some 2 million customers in what it calls the “Freedom Region,” which encompasses Philadelphia, Northern Delaware, parts of New Jersey and the Philly suburbs.

A Comcast spokesperson did not immediately respond to Technical.ly’s request for comment.

Companies: Comcast

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