What ethical standards should data analysts be held to? - Technical.ly Philly

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Nov. 10, 2017 7:22 am

What ethical standards should data analysts be held to?

That was the big question during Simon Dumenco's keynote at the Digital Analytics Association Philadelphia Symposium last month. The group is trying to move the needle with a “Web Analyst’s Code of Ethics.”

Ad Age Editor-at-Large Simon Dumenco was the keynote speaker at the DAA Philadelphia Symposium.

(Courtesy photo)

This is a guest post by MaassMedia Marketing Manager Alisa Gross.

Is there truth in numbers anymore? At the Digital Analytics Association (DAA) Philadelphia Symposium on Oct. 19, which focused on eethics in analytics, keynote speaker Simon Dumenco, Editor-at-Large at Ad Age, cautioned conference attendees that we can’t trust numbers just because they’re numbers, in this day and age.

Dumenco’s presentation focused on a few salient examples from recent news, and lamented that the media has come to worship landmark numbers, without taking a more critical look at what they really mean. For example, back in June 2017, Mark Zuckerberg announced that the Facebook “community” had officially grown to over 2 billion monthly active users. The media quickly picked up this statistic, reinforcing the idea that 2 billion monthly active users was a meaningful and significant number. Dumenco, however, was more skeptical. Why, he asked, should we trust self-reported statistics (especially from an organization with a history of incorrect reporting)? And do we really know what counts as an “active” user for Facebook? What about automatic logins?

It’s time for an industrywide reality check, says Dumenco.

As data analysts, it’s up to us to start the conversation about what meaningful numbers are (and aren’t). Some of his key takeaways were as follows:

1. Do stop believing… in fake math.

2. Garbage in, garbage out

  • Dumenco reported that garbage demographic data is being marketed to advertisers for microtargeting. For example, when Dumenco checked out his Facebook demographics, he discovered that he’s Hispanic (he isn’t) and that he loves baby clothes (he doesn’t have kids). Bad data is often worse (especially when it comes to decision making) than no data at all.

3. Or maybe we’re watching the death of math?

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  • Important data is being deleted by our government. Donald Trump’s administration deleted data on the Puerto Rico crisis from FEMA’s website on Thursday, Oct. 5, reporting that only 9.2 percent of the island had power and only 54.2 percent of residents had access to drinking water after the hurricane. (This information was later restored.) The information which remained, however, was the increase in number of federal workers on the ground, miles of roadway cleared, and percentage of grocery stores reopened. These limited statistics certainly made things look better than they actually were. But without all the statistics, how can we add up how things are really going?

4. Save us! And sign the Web Analyst’s Code of Ethics

  • People manipulate data knowingly and unknowingly in the media, and face very little pushback. It’s up to data analysts to remember that organizations often report numbers for their self-interest, and not because they’re committed to truth. If you can identify ambiguities or flaws, there’s probably information missing. Data often needs a peer review.

As a data analytics professional organization, Dumenco mentioned, perhaps it’s up the DAA to set up or demand data providers to commit to a third party auditing process. The DAA offers a “Web Analyst Code of Ethics,” that analysts can sign. Here, DAA members can acknowledge that they have “a greater accountability to Internet users worldwide to balance data collection and analysis with responsible data stewardship.” Additionally, we can use our voice to prevent others (i.e. the Trump administration) from modifying public records when it suits their political agenda.

Sometimes data analytics is life and death. The repercussions of decisions that are made based on flawed data can spiral out of control.

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Alisa Gross

Alisa Gross is the head of Marketing at MaassMedia, LLC. At MaassMedia, she focuses on driving brand recognition through content development, email marketing, conference programming and email marketing. Her background is in art history and education, and she is passionate about helping others communicate more convincingly. Before MaassMedia, Alisa was a Senior Account Manager at Slice Communications and the Director of Content and Learning at Acclaim. She has completed graduate studies in art history at Johns Hopkins and the University of London.

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