Software Development
AI / Business / Digital access / Philly Tech Week / Developers Conference

Watch: Using machine learning to optimize your workflow

TD Bank's Ankana Carpenter discusses how AI and machine learning have helped her work more efficiently in responding to customer queries.

TD Bank's Ankana Carpenter. (Photo via

Artificial intelligence continues to emerge as a solution for making business more efficient. But how can it improve the work of institutions not often thought of as tech-forward?

During the Developers Conference at Philly Tech Week 2021 presented by Comcast, TD Bank VP and technology delivery manager, Ankana Carpenter, spoke about how machine learning and other forms of AI can help companies better meet customer needs.

“Machine learning is a method of teaching computers to parse data, learn from it and then make a determination or prediction regarding new data,” Carpenter said — all things useful to a bank, or any other business that relies on technology to make decisions.

Watch the full session, slides included, here:

P.S. TD Bank is hiring locally. Check out its open roles.

Michael Butler is a 2020-2022 corps member for Report for America, an initiative of The Groundtruth Project that pairs young journalists with local newsrooms. This position is supported by the Lenfest Institute for Journalism.

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