Why you should work at Deacom
Roll into the grassy Chesterbrook campus that Deacom calls home and it’s hard not to imagine yourself taking a walk, settling in for a picnic or playing rounds of cornhole during a cook-out among sprawling hills. Though the company works hard to live up to its “Artisans of ERP Software” reputation, Deacom also takes full advantage of those surroundings, often utilized to help foster team relationships and spark innovative thinking.
The technologists of Deacom work in an open space where ongoing collaboration is encouraged and asking for help on a project is as simple as turning to your neighbor. With big plans for expansion, Deacom is looking to broaden development and sustain the rapid growth the company has seen in the last three years.
The ongoing extension of the Deacom team fits into the Kaizen philosophy, a cornerstone of the company’s culture that promotes constant, continuous improvement. Through day-to-day steps toward enhancing specific projects or initiatives, the goal is to create a big picture of long-term, systemic growth and increased quality.
For Deacom, this can mean expanding their teams, creating jobs that didn’t once exist, or giving employees the opportunities to explore new projects. This combined with the company’s focus on training and career development, ensures employees stay engaged and excited about the work they are doing each day.
How quickly is Deacom growing?
Fast, and in nearly every department. Last year, we brought on 46 new employees across most of our departments, including development, sales, implementation, support, data conversion and hiring. We’re far from done and are planning to hire another 50 by the end of 2017. The way Deacom has grown and aspires to grow also means there’s room for positions or opportunities that may not have been created yet. That continual growth within our company is in line with our Kaizen philosophy, an overarching practice at Deacom that encourages ongoing improvement and evolution.
What does the Kaizen philosophy look like in practice?
You see the Kaizen philosophy in everything that’s going on here — it’s a day-to-day consciousness of ensuring continuous progress and movement in every capacity. Whether it’s improving engineering processes or enabling a new functionality, we are constantly pushing ourselves to advance both our software and our skills.
As this philosophy relates to our software, it’s about thinking bigger than a quick fix for a customer request. Instead, we take a step back and create new strategies for how this single concept could be designed to make a bigger impact for multiple customers and the software’s evolution. It’s a unique way of thinking about things but it is one that has brought us to where we are today.
For example, a few years ago our software was running on a thick-client model which made it a challenge to advance the software to handle market trends like mobile. We decided to completely re-architect the design of our platform to a more thin-client application. This strategy allowed us to build our mobile applications (for both iOS and Android) and web-based platform to give customers the ability to use the full application from almost any device –smartphone, PC, tablet, or even a Tesla dashboard. The five-year conversion project was a massive undertaking but has enabled us to advance our product faster and more efficiently than the big players in the market.
In two words, how would you define Deacom’s culture?
Impact-ocracy and passion.
OK, we made that first word up, but it represents our culture perfectly. In other words, the impact you’re making at Deacom matters more than your tenure here.
Why should I be excited by the prospect of developing ERP software?
No two days are the same at Deacom. Between the variety of projects we work on across industry niches and collaboration between our own departments, you are always on your toes. No matter the size or significance of each project, we are directly impacting the way our customers run their businesses. It’s incredibly rewarding to see the difference your work is making firsthand.
How often do employees learn new skills on the job?
From day one at Deacom, employees are given extensive training on our business, philosophy, development strategy, and direction to create a solid knowledge and skills base — emphasis on base. Ask anyone at Deacom when they last learned a new skill and you might hear about how they just did to improve our software or test out an alternative approach to functionality. Don’t believe us? Talk to our development team. They rewrote our entire enterprise software package for mobile using .Net, HTML5, JQuery, Mobile and MVC. Here, if you have an idea, you’re encouraged to run with it.
What is unique about your technologies?
We take a very different approach when it comes to ERP software development. While other software players incorporate third party software into their structure, we keep everything native to the base code. Sure, it might be a bit more difficult to develop that way, but it has allowed us to advance our software quicker than our competitors.
Our founder, Jay Deakins, wrote that original code in 1995 — and although it’s obviously changed a lot since then, it proves that even from the very top of the company, there’s an understanding of the life cycle of development. That’s a pretty rare find in the software world.
Why should a technologist want to work at Deacom and not pursue a job with a competitor?
The company is growing so fast that the opportunities to advance your career and learn new things are just incredible. You can start in one department and move to another one if you are able to position yourself as a good fit. Whether you are in implementation, development, sales, or support, you are never pigeon-holed in one area. Rather, you become a subject matter expert in all areas of the software. Plus, you get to learn about all different types of industries from food and beverage, to chemical and nutraceutical, and solve the various challenges they all face.
For many Deacom team members, work feels a lot like an episode of “How It’s Made.” They spend the day visiting customers’ facilities across the country, learning about how breweries, candy makers and pharmaceutical companies run their businesses.
Frank PaoneImplementationFrank is a newer member to the Deacom team, joining during the summer of 2016, and felt so passionately about working for the company that he traded in his old Broad Street Line commute and bought a car to work at Deacom’s suburban office. Since then, his knowledge across departments has grown not only in […] Read More »
“Everyone is very adamant about tracking their progress, and it’s very well communicated. Our team leaders are very good at helping you hit your next step and being available whenever you need them. I don’t think there’s any shortage of people who wouldn’t look to see what your long lens is and how you’re trying to achieve a goal.”
Kim ThompsonSoftware DevelopmentKim joined Deacom seven years ago, witnessing firsthand the company’s sustainable growth rate and evolving hiring and onboarding processes. For Kim, it’s the opportunity to work on emerging technology and across different projects that keeps each day as a Deacom artisan engaging. Read More »
“I’ve learned a ton since I’ve started here. We used C# as our main programming language, and I didn’t even know it in the beginning. It was basically taught to me from scratch. If you have the know-how to understand the logic behind a new language, we’ll help you develop the skills you need to then use it.”
Mark MazichTechnical Support ManagerMark joined Deacom four years ago in the quality control department, and has since been promoted into a new role almost every year. During these ongoing title transformations, Mark knew within his first eight months at Deacom that he had found his forever job. Read More »
“I prefer the projects that are absolutely mission-critical to our customers. That’s really enjoyable and a rare opportunity for someone in IT to have such a big hand in something so impactful. You’re not at a help desk just answering the phone or installing the printer. You’re understanding a client’s business process and identifying ways to help them improve and stay relevant in their industry.”
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