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Business

Feb. 8, 2013 9:00 am

IBX Wire: Independence Blue Cross launches customer service mobile app with local firm Relay

Independence Blue Cross members can now keep up with their accounts with IBX Wire, a customer service mobile app, according to a press release. Developed by Radnor, Pa.-based firm Relay, IBX Wire offers a private, personalized platform for members to receive alerts from the health insurance company about their accounts, as well as access customer […]

Independence Blue Cross members can now keep up with their accounts with IBX Wire, a customer service mobile app, according to a press release.

Developed by Radnor, Pa.-based firm Relay, IBX Wire offers a private, personalized platform for members to receive alerts from the health insurance company about their accounts, as well as access customer support.

Independence Blue Cross has seen a 30 percent opt-in rate, said Independence Blue Cross’ director of eBusiness Development Michael Yetter through a spokeswoman.

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Juliana Reyes

Juliana Reyes began as lead reporter at Technically Philly in July 2012. Previously, she was a city services beat reporter for the Philadelphia Daily News, as part of a project called “It’s Our Money.” She is learning to drive, learning to bike (in the city) but is an expert at taking SEPTA. She grew up in North Jersey and Manila, Philippines but she left the tropics for Bryn Mawr College, where she majored in linguistics. She now lives in West Philly.

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