Philadelphia Parking Authority to upgrade site, allow more online customer service

Xerox Corp. will upgrade the Philadelphia Parking Authority‘s management systems, the Philadelphia Business Journal’s Peter Key reported last week. The authority everyone loves to hate awarded Xerox a seven-year, $75 million contract to do the job, in a continued effort to rebrand itself, following last fall’s jump into social media. Here’s what the company plans […]

"We started in the greater Oella incubator, a.k.a. my basement," founder and CEO Todd Marks quipped Wednesday.

Long before Mindgrub did digital work for Fortune 500 companies, it was actually a member of an incubator of sorts. "We started in the greater Oella incubator, a.k.a. my basement," founder and CEO Todd Marks quipped Wednesday. Since 2002, his development and creative content firm has grown from that modest space into a succession of offices near Catonsville's Main Street before finally relocating to Locust Point. Officials including Mayor Stephanie Rawlings-Blake and City Councilman Bill Cole were on hand to mark the opening of the new space on the campus of Phillips Seafood's Fort Avenue headquarters. Marks came across the new space after looking at employees' residences and commute times, a search that took him "from Canton to East Columbia," he said. He settled on Locust Point. He called developer Mark Sapperstein to inquire about space at McHenry Row. Sapperstein said there was no space there, but suggested it might be available next door at the Phillips headquarters, which Sapperstein bought in January. Marks said his employees appreciate being near restaurants and other amenities. "I went to school here, but had really forgotten in terms of what the city offers," Marks said. "Now the blinders are off, I really realize how good it is and what we have." The 13,000-square foot office includes a conference room, event space and even a ping pong table for Mindgrub's employees. Rawlings-Blake hailed Mindgrub's move as a sign that "Baltimore is clearly open for business" and said she took particular pride in luring the company from neighboring Baltimore County. She also discussed other successes in her remarks, including a recent report that concluded the Emerging Technology Centers and its tenants have been responsible for more than $100 million in direct economic impact.

Xerox Corp. will upgrade the Philadelphia Parking Authority‘s management systems, the Philadelphia Business Journal’s Peter Key reported last week. The authority everyone loves to hate awarded Xerox a seven-year, $75 million contract to do the job, in a continued effort to rebrand itself, following last fall’s jump into social media. Here’s what the company plans to do:

The Dallas-based company said the system will include a website that allows individuals to apply for resident parking permits, schedule hearings, submit questions, and view information and photos relating to tickets they’ve received. It also can send email alerts to people who register with it about new tickets or outstanding tickets for which they are about to incur penalties. [more]

There’s a few things that stick out to us here, like the ability to apply for parking permits online (you can’t do that right now) and to look at what kind of evidence the PPA has against you. (All the better to help you fight those tickets, which you’re also planned to be able to do online soon.)

Those sound like important steps, though the $75 million price tag will raise eyebrows and set a precedent for what the cost of doing the job is.

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