Turn5 opens new 15,000-square-feet customer service hub in MontCo

Paoli-based Turn5, an ecommerce company selling after-market parts to modded car fans, just opened a new customer service hub in Pottstown.

The new 15,000-square-feet office houses a team of 38 that had been cramped together nearby in a facility about a third of the size. The new hub, just a few miles away, is the refurbished former home of a Save-A-Lot supermarket, with a capacity of about 80 employees.

“The old facility was adequate for about 20 people max,” said Mike Cunningham, Turn5’s creative director, in an email. The 38 employees have moved over to the new facility with way better amenities.”

Cunningham said the company anticipates more hiring at the new center, which acts as an extension of its main customer service hub in Malvern.

“As we continue to offer our customers a service experience that fits their unique needs, we need an appropriate space to accommodate our growing customer service team,” said Steve Voudouris, CEO and founding partner of Turn5. “We’re excited about the new operation and are committed to seeing the local Pottstown community thrive.”

Last fall, the company also cut the ribbon at a massive fulfillment center in Lenexa, Ks., its largest hub to date at 365,000 square feet.