Health tech / Partnerships

Roundtrip is now the exclusive transportation partner of the American Cancer Society

The company's ride-ordering software will connect patients with non-emergency medical transportation to attend treatment appointments. CEO Mark Switaj said it serves as a reminder of Roundtrip's potential.

Members of the Roundtrip team as of January 2020. (Courtesy photo)

On-demand patient ride-booking company Roundtrip has partnered with the American Cancer Society (ACS) to become the organization’s exclusive transportation option for its free rides for patients program.

ACS’s Road To Recovery program provides transportation to and from treatment for people with cancer who might not have a ride or be able to drive themselves. Roundtrip’s patient ride ordering software will connect patients with non-emergency medical transportation so they can attend their appointments. Patients will be able to request a single, one-off ride or recurring rides, depending on their needs.

The partnership stems from the goal for patients to focus on their treatment and recovery without worrying about transportation needs, the orgs said. ACS has hundreds of regional offices across the county, and all of them are now able to use Roundtrip’s scheduling software, a spokesperson told

Financial details of the partnership were not disclosed, nor was the anticipated number of individuals served. Pricing of Roundtrip’s services is not publicly available.

Roundtrip CEO Mark Switaj said the ACS team saw an opportunity with the pandemic shutdowns to modernize its Road To Recovery program, and surveyed the market for options before linking up with Roundtrip.

“The American Cancer Society is excited to leverage Roundtrip’s cutting-edge technology to assist patients in getting to life saving treatment,” said Chuck Westbrook, SVP of cancer control programs and services at ACS, in a statement. “We are confident that our patients and volunteers will benefit from this new transportation solution that helps patients overcome barriers to timely and high-quality care.”

This partnership comes about a month and a half after Roundtrip announced its Vaccine Access Program, which allows healthcare professionals to book on-demand rides for their patients from low-income and at-risk communities to and from vaccination sites.

Through it, individuals will have access to Roundtrip’s network of medical sedan, taxi and wheelchair van providers and will receive text messages to confirm ride details and second dose reminders. Healthcare pros will also have the ability to view and export all ride data for state and local vaccine coordination teams.

Switaj said through a spokesperson that he feels the partnership with ACS further validates the company and its mission and serves as a reminder that Roundtrip is still a growing company with potential, in terms of the number of patients it can cover. The CEO said the organizations developed the program together.

“Throughout the journey, our mutual teams built a solution for success [software] while leveraging their existing Road To Recovery program,” Switaj said. “It was crucial that our team had a deep understanding of the unique needs of ride beneficiaries and the volunteer drivers who selflessly serve.”

Roundtrip is currently hiring for an operations lead in Philadelphia, where it has an office in Callowhill at 441 N. Fifth St.

Companies: Roundtrip

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