Comcast continues its low-cost Internet program [Comcast Roundup]

Comcast to continue discounting Internet for some [Philadelphia Inquirer] “Saying it wants to help poor Americans breach the so-called digital divide, Comcast Corp. will announce Tuesday its continuation of a program that provides discounted high-speed Internet service for low-income customers with children.
More than 220,000 families nationwide – around 900,000 people – have signed up for the program, called Internet Essentials, said David L. Cohen, executive vice president of Comcast.”
Comcast Expands $10-Per-Month Internet Offering and Increases Speed [Time] “About 2.6 million families in Comcast’s coverage area are eligible. Families qualify if they have children in school who get subsidized or free lunches. Starting immediately, students at about 25,000 schools with large low-income populations are automatically qualified, up from 20,000 previously.”
How Comcast Succeeds By Providing Less Customer Service [Forbes] “Comcast Corp. is continuing to improve its customer service by providing less of it, the Philadelphia BusinessJournal’s Peter Key reported last week. Forty percent of its installations in the second quarter were self-installations, up from 28 percent in the same quarter last year, and 31 percent of Comcast’s customers now manage their accounts online. “All of these improvements result in a better experience for our customers and improve productivity for our cable operations,” their CFO said in a conference call.”

Companies: Comcast