Diamond Technologies’ newest unit is ‘the future of the company’

When Wilmington’s Diamond Technologies opened its doors in 1996, the IT firm had one client: the State of Delaware.
Though the state is still one of the company’s largest customers, back in ’96 Diamond Technologies wasn’t as multi-faceted as it is today. They used to rely solely on systems integration.
“We did a lot of custom development work, mostly in the form of tying together systems that don’t talk to each other with various interfaces and other platforms that make data sharing possible,” said Vincent Borrelli, Diamond’s director of operations.
Nearly 20 years later, the firm not only boasts a staff of nearly 50, but has established two additional streams of revenue — one of which Borrelli claims is the “future of [the] business.”
It’s called urSphere. Implemented about three years ago, the unit has become Diamond’s fastest growing and most coveted asset with a portfolio of 26 local clients.
In a nutshell, urSphere provides full IT support for small to medium-sized businesses that are large enough to have computing assets and needs, but don’t have the internal means to support their infrastructure on a day-to-day basis.
“Regionally, there’s a hugely underserved market out there of small to medium-sized businesses,” said Borrelli. “There aren’t a lot of companies like Diamond paying attention to that market.”
Borrelli said the valuation of Diamond will be driven by the revenue generated by urSphere. “It’s sort of a big deal here locally,” he said.
Still, no matter how profitable Diamond Technologies may become once urSphere hits full stride, Borrelli said the company culture will always be family-first.
“We still run Diamond like a family business,” he said. Diamond, which flaunts a development staff of programmers fluent in most Microsoft programming languages, recruits heavily from the University of Delaware, Wilmington University and Drexel University.
“The leadership here are faithful people,” he said. “We put a high value on doing things the right way, by our people and for our customers. At the end of the day, if you’re making a decision from that footing, everything else should take care of itself.”