Guru has a new jawn: voice recognition - Technical.ly Philly

Dev

Nov. 13, 2018 9:58 am

Guru has a new jawn: voice recognition

A new addition to the Center City company's AI software hopes to give customer support teams faster access to information.
Inside Guru’s Center City offices.

Inside Guru's Center City offices.

(Photo by Roberto Torres)

Correction: The number of Guru employees has been updated. (11/15, 10:02 a.m.)

Center City’s Guru just rolled out a new feature to its artificial intelligence-driven team knowledge platform: voice recognition.

Guru AI Suggest Voice — touted by the company to be a world’s first — can listen in on customer support calls, convert the voice into text and search for relevant content to guide help desk agents through problem solving.

“With the AI Suggest family of solutions, Guru continues to use AI to maximize the effectiveness of every customer support professional, instead of using AI to eliminate their jobs,” said cofounder and CEO Rick Nucci in a release announcing the feature. “We believe that the world’s best customer experiences will always be delivered by people, not bots. We look forward to empowering customer support professionals and leaders across the world.”

At the end of last year, the company moved into a 6,000-square-foot Center City office. It employs 77 people in Philly and 15 at a small beachhead in San Francisco.

Here’s a quick vid that shows how the feature works:

Companies: Guru Technologies
-30-
BECOME A CONTRIBUTOR TO THE JOURNALISM FUND TO COMMENT
Already a contributor? Sign in here
Connect with companies from the Technical.ly community
New call-to-action

Advertisement

Nonprofits, need an app? MilkCrate is building 3 for free, thanks to this partnership

The future of image recognition technology is deep learning

Power Moves: Benefits Data Trust found its next CEO in a former Obama staffer

SPONSORED

Philly

7 biz resources we learned about at Super Meetup Philly 2019

Philadelphia, PA

PromptWorks

Senior Software Engineer

Apply Now

Chesterrbrook, PA

Deacom

Software Quality Analyst

Apply Now

Philadelphia

Inspire

Manager, People Operations

Apply Now

Haircare startup NaturAll Club is getting ‘a blank canvas’ in Bok building

Could the Free Library replace your office?

SPONSORED

Philly

Paid family leave adds to the perks at Chariot Solutions

Philadelphia, PA - Center City

Odessa

Sr. Project Manager

Apply Now

Philadelphia

Vistar Media

Sr. Software Engineer

Apply Now

Philadelphia

Vistar Media

Front End Engineer

Apply Now

Sign-up for daily news updates from Technical.ly Philadelphia

Do NOT follow this link or you will be banned from the site!