'Fiber cut' triggers multi-state internet outage for Comcast, other ISPs - Technical.ly Philly

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Jun. 29, 2018 4:31 pm

‘Fiber cut’ triggers multi-state internet outage for Comcast, other ISPs

Internet outage-tracking website DownDetector.com logged over 11,000 complaints from Comcast customers Friday.
A map of Comcast outages on Friday, June 29 around 1 p.m.

A map of Comcast outages on Friday, June 29 around 1 p.m.

(Screenshot via DownDetector.com)

Outage reports for Comcast and other ISPs flared up across the country on Friday afternoon, as the Philly-based comms giant was affected by a “fiber cut” from an infrastructure partner.

The provider said on its Twitter account that one of Comcast’s “large backbone network partners” suffered a fiber cut (or accidental break of the optic fiber network ) which affected its service, and that of other ISPs.

“[The cut] is currently affecting our business and residential internet, video and voice customers,” Comcast tweeted. “We apologize [and] are working to get services restored as soon as possible.”

Comcast has some 2 million customers in what it calls the “Freedom Region,” which encompasses Philadelphia, Northern Delaware, parts of New Jersey and the Philly suburbs.

A Comcast spokesperson did not immediately respond to Technical.ly’s request for comment.

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