Think Company, Code for Philly, 5th Square team up to fight SEPTA Key's UX woes - Technical.ly Philly

Business

Aug. 1, 2017 12:38 pm

Think Company, Code for Philly, 5th Square team up to fight SEPTA Key’s UX woes

PlanPhilly reports a group of Philly designers and activists came together to help improve the system's UX.

This is the first step.

(Video via SEPTA)

Ever try to reload your SEPTA Key card and ended up getting a second one?

You’re. Not. The. OnlyOne.

And while it’s likely that you’re doing something wrong as you reload the card, it’s actually a user experience problem that leads to the double trouble. That seems to be the conclusion of a 27-page report put together by designers and urbanists from Code for Philly, Think Company and Philly-based nonpartisan PAC 5th Square.

As PlanPhilly’s Jim Saksa reports, the team found the interface of SEPTA Key kiosks to be confusing and offered SEPTA a series of proposed changes to the system.

“The team said they shared their recommendations with SEPTA but never heard back. SEPTA’s top Key project managers said didn’t see the recommendations until PlanPhilly shared them,” Saksa writes.

Read the full story

Following a drawn-out rollout process dating back to 2014, the keycard system was launched back in June 2016 through an Early Adopter program.

Organizations: SEPTA
-30-
JOIN THE COMMUNITY, BECOME A MEMBER
Already a member? Sign in here

Advertisement

Conshy truck-tech company DrayNow ships platform in two new markets

What’s the latest on the KOP rail project?

Forget electric scooters, golf carts are the new thing. Will we see them in Philly?

SPONSORED

Philly

Find entrepreneurial ‘collaboration and collision’ at 1776 at Ambler Yards

Center City, Philadelphia

IntegriChain

Data Scientist

Apply Now
Center City, Philadelphia

IntegriChain

Director of Advisory Services, Managed Markets

Apply Now
Philadelphia, PA

Vistar Media

Project Manager

Apply Now

Rent your neighbor’s car: Venture-backed Getaround launches in Philly

Where are people taking Lyfts to this summer? Top 10 destinations, mapped

These 6 teams will vie for $10,000 in prizes from TrafficCast

SPONSORED

Philly

How UArts’ JavaScript certificate program helped this developer successfully change careers

Philadelphia, Pa

Inspire

Event Sales Ambassador

Apply Now
Center City

Inspire

Sales Quality & Training Manager

Apply Now
Conshohocken, Pa

ShopRunner

Lead Software Engineer

Apply Now

Sign-up for daily news updates from Technical.ly Philadelphia

Do NOT follow this link or you will be banned from the site!