Uber just opened a big ol' corporate-looking office in Southwest Philly - Technical.ly Philly


Jan. 15, 2016 8:02 am

Uber just opened a big ol’ corporate-looking office in Southwest Philly

The ridesharing company is facing a few lawsuits in Philadelphia and it's still technically running afoul of the Philadelphia Parking Authority, but the new office is super nice.

Uber's new office in Southwest Philadelphia.

(Courtesy photo)

Whoa, check out Uber’s new Philly headquarters for its more than 12,000 drivers in the region.

The ridesharing company has set down roots deep in Southwest Philly, just north of the airport, and it’s more than twice the size of their last driver operations center in Center City (now taken over by health IT startup Life.io).

From the outside it gives off a very corporate office park vibe, but the inside is more of the startup vibe you’d expect — polished concrete floors and trendy light fixtures.

Uber, which has another office in an undisclosed Center City location for its operations staffers, opened a new driver office last month because it needed more space and access to parking, said Uber spokesman Craig Ewer. It’s 4,200 square feet.

“Uber Philly’s new home on Bartram Avenue will provide driver-partners with a best-in-class customer service and technical support experience,” said Philadelphia general manager Jon Feldman through a spokesman. “With ample free parking and proximity to the airport, the new Partner Support Center was designed foremost to meet drivers’ needs.” (Feldman is a Wharton MBA who founded and sold his NYC venture-backed publishing startup.)

Ewer declined to disclose how many full-time staffers were based at the Southwest Philly office but said that it was designed to serve thousands of drivers, or “partners,” as Uber calls them, each week.

At the office, staffers help onboard drivers and show them how to do things like use the driver app and track payments. Uber has offices like these all across the country, including several in Northern California, one in Hoboken, N.J., and one in Portland, Ore.

The office feels like a commitment to the Philadelphia area, which Ewer said is one of its larger markets, despite the legal challenges it faces in the city, like lawsuits from a local taxi company and its own UberBLACK drivers, who say that uberX has cannibalized their business.


There’s also that little thing about how uberX is technically operating illegally in Philadelphia.

Fun fact: Uber served 455,000 unique riders in the last three months in the Philadelphia area, Ewer said.

According to a cursory search on LinkedIn, it looks like Uber has a little under 20 staffers in Philly, most of which are marketing and operations roles.

Check out photos of the new Partner Support Center below.

Uber office Philadelphia

(Courtesy photo)

Uber office Philadelphia drivers.

(Courtesy photo)

Uber office Philadelphia

(Courtesy photo)

Uber office Philadelphia

(Courtesy photo)

Juliana Reyes

Juliana Reyes became Technical.ly's editorial product lead after reporting on the Philadelphia tech scene for four years. She's co-president of the Asian American Journalists Association Philadelphia chapter and a two-time Philadelphia News Award winner for "Community Reporting of the Year." The Bryn Mawr College grad lives in West Philly, likes her food spicy and wears jumpsuits often.

  • rich

    Uber ‘ s low price is subsidize by the government. that is fact. If the three uber last income statements show a lost that means no taxes have been paid and with a IRS car expenses 0.57$ a mile ( the surge makes no senses forget about the offer and demand it is ratio made by your decision), uber forces a lost to 90% of the drivers. The result, most drivers can survive and they are relying on government helps. the tax payers are the one who subsidize the cost. I am in process of making a deep analysis of your operation when I am done I will submitted to the media.

    • william dolbow

      I drive for uber and i would love show you my pay statements Rich. When i signed up, i was told by uber that they take 20% and a booking fee. Well i been driving a month, i earned $5,381.11 in total fares, and have taken home $3,659.70. So they have taken 32% of my money, and the kicker is that i have to pay tax on all of it. I thought uber was too good to be true, and it looms like they are. After gas and maintenance, there is barely any take home money.

    • Tom Peterson

      I have done a deep study on ride by ride profitability. After .54 per mile deductible costs, most weeks are below minimum wage.


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