It’s like a community meeting, but it’s on Twitter. Last week’s topic? The city’s neighborhood liaison program, which trains citizens to be part of the city’s 311 nonemergency call center team.
Last week the city held it’s second “tweet chat,” a Twitter discussion between city officials and employees and Philadelphians. Managing Director Rich Negrin and 311 Director Rosetta Lue, both very active tweeters, led the discussion. By around 8:15 p.m., the chat had about 244 tweets between 67 users, said spokesman Ryan Birchmeier, adding that #Philly311NLP was also trending in Philadelphia.
The next chat will focus on the city’s neighborhood empowerment effort, PhillyRising, Birchmeier said.
The city has previously used social media for civic engagement, whether it’s in the form of police “tips” or city planning feedback, but it’s nice to see the city turn that into a dialogue. Anything that helps make government seem more human, rather than a bunch of shadowy figures running the city, is good in our book.
It’s worth adding that smartphone adoption and social media use is rapidly growing in lower-income communities and those of color.-30-
Here’s how to apply for Philadelphia’s COVID-19 Small Business Relief Fund
These are Philly’s new, temporary restrictions on local biz activity to limit COVID-19 spread
How the City uses its text alert system to keep residents informed during a public health crisis
City of Philadelphia is prohibiting events with more than 1,000 people for COVID-19 containment
Sign-up for daily news updates from Technical.ly Philadelphia