A look inside WebLinc's Work Area
If there’s one street in Philadelphia that inspires creativity and collaboration, it’s N3rd Street in Old City. Home to two out of three WebLinc offices and former property owner Ben Franklin himself, it’s become an industrial campus linking the ecommerce shop to the heart of Philly’s tech community.
WebLinc is growing. Drawing from the customer experiences and insights of 24 years in business, WebLinc has developed an in-house ecommerce platform, Workarea, that unites commerce, content and insights in one application.
As the team balances their traditional agency model with an emerging product focus (which includes the cloud-based order management system, OrderBot, in addition to Workarea), hiring is at top of mind.
A new buddy system pairs fresh hires with other employees to quickly get acclimated to the organization (and to ensure they don’t get lost in the multitude of Old City lunch options).
Bike commuters are a big group at WebLinc, but when employees do decide to hop in the car, it’s usually to bring their four-legged — sometimes three-legged — friends to work.
There’s a universal understanding at WebLinc that if you’re looking for something to do after work, there’s likely someone ready to join. You can find staff redeeming discounted perks at the neighborhood’s unofficial tech cafeteria, National Mechanics — also dubbed WebLinc’s “fourth office”. The restaurant is located just downstairs from WebLinc’s S3rd Street office in the historic and striking Mechanics National Bank building. It’s used for both business (meetings and interviews sometimes happen here) and pleasure (a round of Quizzo and happy hour, anyone?). Not interested in bar hangs? Join an organized craft night or axe throwing team (yes, that’s a real thing).
As its headcount steadily grows, WebLinc remains a loyal partner to its staff and retail clients. Good partnerships are a must; the company has developed a cadre of relationships with six service partners, who implement Workarea for customers, expanding the platform’s reach. Each new client gets a dedicated implementation team, and team leads develop that relationship based on open communication and collaboration. Everyone knows their impact on the thriving business, is aware of how the company is performing and enjoys themselves along the way.
As its headcount steadily grows, WebLinc remains a loyal partner to its staff and retail clients. Good partnerships are a must. Each new client gets a dedicated implementation team, and team leads develop that relationship based on open communication and collaboration. Everyone knows their impact on the thriving business, is aware of how the company is performing and enjoys themselves along the way.
What’s the interview process like?
A phone screen interview and a team-based in-person meeting are standard. Members of the broader team are involved in the interview process, and they don’t feel the need to drag things out. You’ll find out if it’s a good fit pretty quickly.
What’s the office atmosphere like?
Casual, extended family feel. Open floor plans allow for frequent collaboration, and your team sits within arm’s reach (unless they’re working from home that day). When you need a quiet space, there are dedicated areas in each of the buildings for that too. There are pink and silver walls on some floors, exposed brick on others, and dry erase board walls all over the place. Sporting fancy clothes isn’t a daily thing.
What’s the team structure at WebLinc?
WebLinc’s Delivery Program manages the implementation of Workarea for many of its customers and also supports partners in those efforts. The Philly team is focused on building awesome products, getting Workarea in front of retailers and industry leaders and has the support of a full team dedicated to WebLinc’s organizational operations.
Team structure varies depending on the team’s purpose. Each team will always have a leader/manager and peers to collaborate with, and all employees are encouraged to feel confident in their decision making, be creative in finding solutions and know that they are supported.
How do WebLinc employees get involved in the community?
There are numerous community engagement opportunities available, such as the work being done with refugee communities, in partnership with the Nationality Service Center, pairing refugees with entry level jobs in tech. And Weblinc employees don’t have to use their PTO time to do volunteer work, a special provision was put in place adding volunteer time as a separate time-off category.
Even within the local tech community, there has been a chance for the company to give back. Recently a devastating fire destroyed a nearby building in Old City and displaced residents, including web-design company The 215 Guys. After hearing about the fire, Weblinc provided the company with free office space until it could get back on its feet.
Any special WebLinc traditions?
Definitely the infamous WebLinc Day (which staffers encourage you to ask more about) and the annual Holiday Party. The legendary office Holiday Party is for employees, family, friends, clients, partners and anyone else who helped get WebLinc to where it is now. At last year’s WebLinc Day (which is the day after the Holiday Party), an entire floor at the headquarters was cleared out and turned into an inflatable jousting tournament.
Any fun events for new hires?
At WebLinc’s all-company Friday meetings, new hires are asked to make a five-minute presentation to introduce themselves to the larger team and help break the ice. Teammates share about their background, what brought them to WebLinc, favorite music, hobbies, family, pets and more. People get creative with the challenge — some make it a game, some share personal projects. Being split over three locations, it gives teammates a chance to put a name to a face and really get to know each other.
Jesse McPhersonBackend Program ManagerJessie has been with WebLinc in his current role for two years, but first started at WebLinc in 1999, straight out of high school, when he was 17. He considers WebLinc to be part of his family and attributes much of his career and learning to a mentorship with cofounder Jason Hill. Read More »
“Jason [Hill] always helps me to have a critical approach to what I’m doing. He encourages me to find the right path and be critical about the actions I’m taking.”
Stacy Wyn SarnoCommunity Relations CoordinatorStacy has been with WebLinc for seven years working in accounts payable and just recently transitioned to be WebLinc’s first ever Community Relations Coordinator. As such, she heads the community engagement program, spearheading projects like the company’s collaboration with the Nationality Service Center – a nonprofit refugee and immigrant services center. Read More »
“I like to think of us as a family. Weblinc goes beyond to support you in your passions. You do your best work when you’re passionate about something. When I presented them with an idea for a community engagement project, they said ‘Yeah, go for it.’”
Jess CraigQA ManagerJessica has been with WebLinc for three years. She began as a merchandiser, working with clients. Since then she’s worn a few different hats, but has transitioned to her current role as QA manager – one in which she is both self-taught, and has had mentoring. She credits WebLinc with giving her the room to […] Read More »
“There’s definitely an atmosphere of learning here. If you want to do something here, you can just do it - no one’s going to really stop you from learning or teaching yourself something new.”
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