The SAP Functional Analyst will utilize a blended mix of business and technical knowledge to improve business process with technology. This position requires a strong working knowledge of at least one line of Wawa’s business and subject matter expertise in SAP. The SAP Functional Analyst will collaborate with business partners and IT team members in developing and implementing new capabilities and process improvements.
Analyze business needs and provide guidance on SAP functionality. Provide business and project delivery partners with information about the functionality available in SAP, and standard processes to put in place to utilize this functionality.
Demonstrate ability to configure and understand at least one SAP module. Utilize analytical and problem-solving skills to investigate, document, and define the solution to new requests or problems into the SAP system configuration.
Facilitate functional requirements gathering tasks. Analyze requirements for system enhancements and modifications. Research and analyze options; recommend solutions and provide functional specifications to the technical teams.
Deliver features that support quick implementation cycles by leveraging strong out-of-the-box functionality that can be easily specialized and extended.
Create functional test scripts and perform functional testing.
Serve as a functional resource for version upgrades, service packs, enhancement packs, and implementation of new functionality. Evaluate new capabilities and incorporate new them into future solution architecture.
Serve as a functional resource for escalated operational support issues. Work with IT and outside vendors to resolve technology issues for the business, corporate departments, and other IT groups.
Maintain support documentation with up-to-date processes and procedures.
Participate in root cause analysis and lessons learned and incorporate process improvement activities and steps.
Leverage resources throughout IT as appropriate to deliver on business area needs.
Complete project deliverables based on the agreed scope; estimated work effort, duration and requirements; ensure that requirements are being met by the designed solution.
Participate in efforts to evaluate other new software in addition to SAP. Participate in the initial investigation of software; document system requirements; help evaluate technologies and their capabilities; perform gap analysis between business needs and the technology capabilities; contribute to the design of systems architecture; develop and execute test scripts.
Facilitate the creation of Requests for Proposal and technical and functional specification documents.
Identify gaps and make recommendations on the development process.
Follow all processes identified by IT Service Management, including but not limited to change management, problem management and incident management.
Grow technical knowledge by researching the latest SAP releases and capabilities, participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills; ability to communicate technical concepts to technical and non-technical Associates.
Excellent customer service skills
Ability to work with little or no supervision
Excellent analytical and problem-solving skills
Ability to handle multiple projects simultaneously and independently
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Ability to be on-call 24/7 and provide support as needed outside normal working hours
Proven ability to learn quickly and independently
Offer technical expertise, feedback or advice as a valuable resource to others
Bachelor’s degree in Information Technology preferred or a technical discipline (e.g., engineering) preferred
5-10 years of SAP-related work experience
Proven ability to architect technical solutions to business problems.
Demonstrated proficiency in one or more SAP modules/capabilities:
Finance – FI/CO
Supply Chain – MM, SD, WM, SCM
Point of Sale – POSDTA
Ability to configure, manage and upgrade other vendor software solutions as necessary
Retirement & Stock Options Benefits
401k with company contribution
Financial Planning Services
Access to Coaching (Health, Professional, Life)
Charitible Donation Matching Programs
Community Service Programs
Hybrid Work Options
Public Transportation Assistance
Accessible Work Environment
Perks & Discounts
Bring Your Own Device Reimbursement
Cell Phone Reimbursement
Offsite Company Events
On Site Gym/Fitness
Childcare Assistance Programs
Family Medical Leave
Commitment to Work/Life Harmony
Flexible Work Schedule
Paid Sick Days
Health & Wellness
Employee Assistance Program (EAP)
Long Term Disability
Mental Health Benefits
Short Term Disability
Employee Recognition Programs
What types of technologists are you looking to hire? As we continue our digital transformation, we’re looking to hire an incredible team of technologists to build the back-end features and functionality of our platform, including: ● Senior software engineers ● Lead software engineers ● Platform engineers ● Platform architects ● Security engineers ● Risk and compliance ● Forensic analysts ● SCRUM masters What is your tech stack? We are always exploring new technology and languages to see how they can benefit our platform. Right now we’re working with AWS, Java, Kubernetes and Golang on the back-end and ReactJS on the front-end. It can surprise people who only think of Wawa as a convenience store, but we’re very passionate and proactive about using the latest technology to build our digital experiences. There’s a lot of room for our tech team to try new things and bring them to the table. Tell us about what it's like to work at Wawa HQ. Wawa is a people-first organization, which means we care about our people over everything else and treat them fairly. The culture is very supportive and collaborative — everyone works together. And, we really give you the opportunity to spread your wings. We have many people who have worked here for 15 to 40 years, which says a lot. You can go to the cafeteria and eat lunch next to the CEO. It’s the kind of place where everyone is happy to come to work on a Monday morning. And there’s coffee everywhere. How does Wawa give back? Wawa proudly gives back through The Wawa Foundation, a 501 (c)(3) non-profit corporation focused on building stronger communities in three areas of health, hunger and everyday heroes. Since its inception in 2014, The Wawa Foundation has contributed more than $100 million to non-profit community organizations. Wawa and The Wawa Foundation are proud to support seven National Partners with in-store customer fundraising campaigns and provides its associates with year round volunteer and participation opportunities with waived registration and fundraising at community events such as JDRF One Walks, LLS Light the Night, Special Olympics Polar Plunges, among others. At Red Roof, our corporate campus, our associates support some mentoring programs directly including a Big Brother, Big Sister program called Beyond School Walls that brings kids into HQ to get on-the-job mentorship in a real world environment, as well as a partnership through Cristo Rey High School that also pairs high school students with job opportunities. Our Product Development team hosts Future Food Scientist workshops giving middle schoolers from throughout our communities a closer look at careers in the food sciences.