User Experience (UX) Strategist – Client Experience & Digital -

User Experience (UX) Strategist – Client Experience & Digital

Vanguard |  Malvern, PA | Other

Job Description
Perks + Benefits
Company Culture Coverage

Make investing intuitive through the user experience

Doing the right thing for investors is what we’re all about at Vanguard, and that includes giving them the best possible user experience. In a business like ours, built around technology, the quality of digital interactions is essential. As the Product Design Lead, we’ll look to you to champion a world-class experience and leverage your expertise to deliver it. You’ll be instrumental in driving the discovery and definition phase of the experience and partnering with a team of experts to ideate, experiment and deliver a product to scale. It will require a precise eye for detail, a knack for storytelling, and creativity, a strong sense of empathy, and problem-solving abilities. You’ll need excellent interpersonal skills and the ability to achieve agreement with partners and stakeholders.

This role will define strategy and design direction, and help build a highly engaging, valued experience for Vanguard clients & prospects. Your impact will reach far beyond our clients and our business to set new standards for the whole industry.

In this role, you will…

  • Lead the definition of the product design vision in partnership with the Product Owner.

  • Form business stakeholder relationships to ensure alignment of business and client needs.

  • Synthesize research and data insights to define initial hypotheses.

  • Facilitate workshops, such as zero-based design and MVP definition & design critiques.

  • Work with content to define how content plays a role in the larger vision.

  • Manage UX work tracks and maintain continuity among research, design and content.

  • Operate a dual-track workflow that focuses on near-term MVP deliverables and future H2 and H3 ideas, continuously looking forward and mapping out the long-term path.

  • Partner with the service design team to document a full-scale service blueprint map.

  • Ideate on concepts, document user flows, assess navigation and architecture; map out current and future state journey maps

A design experience that delivers

The Retail Client Experience and Digital strategic priority aims to provide Vanguard clients with a best-in-class experience that reflects intelligent, purposeful design. We take a client-centric approach by orienting around journeys – a client’s end-to-end experience when performing a certain task – while leveraging human-centered design and rapid experimentation to create digital experiences that exceed expectations.

What it takes

  • Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.

  • Minimum five years industry/field experience.

  • Interactive web design experience.

  • Expert in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content).

  • A high degree of creativity, empathy, passion, and problem-solving ability.

  • In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing).

  • Proven experience solving complex communication problems and designing world-class experiences for large-scale programs.

  • A deep understanding of user experience design (design, architecture, development, technology, end-users)

Specializations that will make an impact

  • Expert communication skills (story-telling, visualization) and the ability to get buy-in on those ideas within a large organization.

  • Proven ability to lead a team and program level initiatives to success. Ability to turn failures into successes.

  • Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Vision
  • Wellness Programs
  • Travel
  • Work from Home
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
  • Mother Rooms
Perks & Discounts
  • Company Outings
  • Special Discounts
Professional Development
  • Online Trainings
  • Tuition Reimbursement
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What kinds of things did Vanguard do for employees to ease the transition to working from home?

At the start of the pandemic, Vanguard made a big push for employees to get comfortable working from home. It sent new desk chairs and office equipment to any employee that needed it, and offered a child relief policy (a 6-8 week plan at 50% salary) and expanded sick leave to help employees adjust to their new work-life balance. Additionally, they paid out performance bonuses two months early this year.

When we return to work, or what we call “the next normal,” the plan is to offer employee support in a variety of ways: How to increase your impact, be an inclusive team member, work smarter and optimize your work experience. It will also offer support groups for emotional, physical and financial well-being, in addition to the already existing personal and professional specialty programs like Vanguard’s Technology Leadership Program geared towards grads who want to develop their technical expertise, and resources for continuing education and reducing student loan debt.

How has COVID-19 affected hiring?

The biggest question we get from remote tech candidates is will they have to relocate when everyone eventually returns to the office. Many are hoping to work from where they are forever. Because our tech teams do so much work together in the lab, once we go back, we will need everyone to work from our office in Malvern, PA.

In terms of the hiring process, everything has gone virtual, so it’s much faster than our previous process of scheduling and flying people in for interviews. Regardless of how we do it, our goal is always to fill a role within 55 days from start to finish.

What qualities do you look for in tech job candidates?

We look for innovative, solution-driven developers who understand the limits of the latest technology and are capable of coming up with ideas and products that haven't been created yet. On the other side of the coin, we want those same people to have good business acumen, project management skills and the ability to build relationships with stakeholders.

So it’s a bit of both worlds. You need to be able to write code and then have the soft skills to explain your work to stakeholders with a range of technical understanding.

What is the pace like at Vanguard?

The technical team at Vanguard works in an agile work environment, so they work quickly and intelligently. Over the last couple of years, Vanguard has enabled a robust continuous delivery system where folks can get new feature updates into production in less than 15 minutes to begin testing in live product environments, where in years past it would take months to get something into production.

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