CXD Senior Analyst- Advice - Technical.ly

CXD Senior Analyst- Advice

Vanguard |  Charlotte, NC | UX / Design

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

In Vanguard’s Client Experience & Digital (CXD) department, our goal is to evolve and enhance our clients’ digital experiences. As an analyst, you will wrangle data and perform descriptive, prescriptive & predictive analyses, design and measure experiments with statistical rigor, and visualize data to deliver actionable insights. As the analytics expert working in a cross-functional team, you will use data to inform strategy, uncover areas of opportunity, and apply statistics to enhance the client experience.

Core Responsibilities

  • Engages with internal partners to understand business strategy, questions and goals. Brings structure to business requests, translates requirements into an analytical project approach, and leads projects through completion. Delegates tasks and provides tactical and strategic guidance to peers.

  • Acquires and compiles structured and unstructured data and verifies its quality, accuracy and reasonableness.

  • Designs experiments, develops measurement plans, and tests hypotheses.

  • Performs analyses of historical data to surface trends and insights using advanced analytical methods.

  • Prepares and delivers visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.

  • Develops, owns, and manages recurring analytic or reporting processes.

  • Mentors, coaches, trains, and develops junior analysts. Proactively expands knowledge of business and analytics and shares with team members. Develops and documents best practices.

  • Participates in special projects and performs other duties as assigned.

Qualifications

  • Minimum of five years related work experience.

  • Undergraduate degree (BA/BS) in an analytic/quantitative field. Master’s degree preferred.

  • Experience querying data with SQL and programming with Python, R, or SAS.

  • Experience leading, designing and implementing marketing or digital experimentation (A/B or MVT) to improve marketing performance or improve the client experience.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Vision
  • Wellness Programs
Other
  • Travel
  • Work from Home
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
  • Mother Rooms
Perks & Discounts
  • Company Outings
  • Special Discounts
Professional Development
  • Online Trainings
  • Tuition Reimbursement
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What kinds of things did Vanguard do for employees to ease the transition to working from home?

At the start of the pandemic, Vanguard made a big push for employees to get comfortable working from home. It sent new desk chairs and office equipment to any employee that needed it, and offered a child relief policy (a 6-8 week plan at 50% salary) and expanded sick leave to help employees adjust to their new work-life balance. Additionally, they paid out performance bonuses two months early this year.

When we return to work, or what we call “the next normal,” the plan is to offer employee support in a variety of ways: How to increase your impact, be an inclusive team member, work smarter and optimize your work experience. It will also offer support groups for emotional, physical and financial well-being, in addition to the already existing personal and professional specialty programs like Vanguard’s Technology Leadership Program geared towards grads who want to develop their technical expertise, and resources for continuing education and reducing student loan debt.

How has COVID-19 affected hiring?

The biggest question we get from remote tech candidates is will they have to relocate when everyone eventually returns to the office. Many are hoping to work from where they are forever. Because our tech teams do so much work together in the lab, once we go back, we will need everyone to work from our office in Malvern, PA.

In terms of the hiring process, everything has gone virtual, so it’s much faster than our previous process of scheduling and flying people in for interviews. Regardless of how we do it, our goal is always to fill a role within 55 days from start to finish.

What qualities do you look for in tech job candidates?

We look for innovative, solution-driven developers who understand the limits of the latest technology and are capable of coming up with ideas and products that haven't been created yet. On the other side of the coin, we want those same people to have good business acumen, project management skills and the ability to build relationships with stakeholders.

So it’s a bit of both worlds. You need to be able to write code and then have the soft skills to explain your work to stakeholders with a range of technical understanding.

What is the pace like at Vanguard?

The technical team at Vanguard works in an agile work environment, so they work quickly and intelligently. Over the last couple of years, Vanguard has enabled a robust continuous delivery system where folks can get new feature updates into production in less than 15 minutes to begin testing in live product environments, where in years past it would take months to get something into production.

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