API Services Product Owner Malvern, PA

Vanguard |  Malvern, PA | Product

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

API Services Product Owner

As a Product Owner you will be responsible for creating a vision (and executing upon it) that incorporates the need for modernization, stability, and onboarding new users to the cross cutting technology services (e.g., APIs, microservices) they own.  Employees will have the ability to quickly build technical acumen and work with their team to balance multiple priorities to ensure the most valuable outcomes are achieved.  You will collaborate with multiple stakeholders to enable teams to increase their ability to deliver client value, while also reducing and eliminating the need to depend on legacy technology.  You will build your technical acumen and knowledge of our ecosystem, so the ability to learn is a must.

Duties and Responsibilities:

  • Collaborates with cross-functional teams to create technology that empowers journey teams to deliver significant change to the client experience.
  • Works in partnership with leadership to drive and facilitate best in class solution designs.
  • Ensures business outcomes are linked to business case drivers to achieve journey vision and goals.
  • Oversees the project team on day-to-day operations of project priorities and problem resolution. Coordinates project schedules, assignments and work flows.
  • Coaches teams towards best practices and learnings.
  • Employs a variety of qualitative and quantitative analysis techniques to continually improve the product.
  • Performs other duties and participates in special projects as assigned.


  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • 5 or more years’ work experience, including 2+ years of leading large cross-functional/cross-regional teams on major organizational projects
  • Demonstrated ability to achieve results while working in cross-functional environment
  • Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.
  • Demonstrated experience and deep understanding of user experience best practices.

Vanguard is not offering visa sponsorship for this position.

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Health & Wellness
  • Dental Insurance
  • Employee Assistance Program (EAP)
  • FSA
  • Gym Reimbursement/Discounts
  • Health Insurance
  • HRA
  • HSA
  • Life Insurance
  • Long Term Disability
  • Mental Health Benefits
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Offsite Company Events
  • On Site Gym/Fitness
  • Snacks Provided
  • Special Discounts
Professional Development
  • Employee Recognition Programs
  • Tuition Reimbursement
  • Commitment to Work/Life Harmony
  • Flexible Work Schedule
  • Paid Holidays
  • Paid Sick Days
  • PTO
Retirement & Stock Options Benefits
  • 401K
  • 401k with company contribution

What kinds of things did Vanguard do for employees to ease the transition to working from home?

At the start of the pandemic, Vanguard made a big push for employees to get comfortable working from home. It sent new desk chairs and office equipment to any employee that needed it, and offered a child relief policy (a 6-8 week plan at 50% salary) and expanded sick leave to help employees adjust to their new work-life balance. Additionally, they paid out performance bonuses two months early this year.

When we return to work, or what we call “the next normal,” the plan is to offer employee support in a variety of ways: How to increase your impact, be an inclusive team member, work smarter and optimize your work experience. It will also offer support groups for emotional, physical and financial well-being, in addition to the already existing personal and professional specialty programs like Vanguard’s Technology Leadership Program geared towards grads who want to develop their technical expertise, and resources for continuing education and reducing student loan debt.

How has COVID-19 affected hiring?

The biggest question we get from remote tech candidates is will they have to relocate when everyone eventually returns to the office. Many are hoping to work from where they are forever. Because our tech teams do so much work together in the lab, once we go back, we will need everyone to work from our office in Malvern, PA.

In terms of the hiring process, everything has gone virtual, so it’s much faster than our previous process of scheduling and flying people in for interviews. Regardless of how we do it, our goal is always to fill a role within 55 days from start to finish.

What qualities do you look for in tech job candidates?

We look for innovative, solution-driven developers who understand the limits of the latest technology and are capable of coming up with ideas and products that haven't been created yet. On the other side of the coin, we want those same people to have good business acumen, project management skills and the ability to build relationships with stakeholders.

So it’s a bit of both worlds. You need to be able to write code and then have the soft skills to explain your work to stakeholders with a range of technical understanding.

What is the pace like at Vanguard?

The technical team at Vanguard works in an agile work environment, so they work quickly and intelligently. Over the last couple of years, Vanguard has enabled a robust continuous delivery system where folks can get new feature updates into production in less than 15 minutes to begin testing in live product environments, where in years past it would take months to get something into production.

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