URBN Senior Salesforce Business Analyst


Philadelphia, PA May 4
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Urban Outfitters, Inc. (“URBN”), is a leading lifestyle products and services company which operates a portfolio of global consumer brands comprised of Anthropologie, BHLDN, Free People, Terrain, Urban Outfitters and Nuuly brands and the Food and Beverage division. Urban Outfitters, Inc., is a Fortune 1000 company with $4 Billion in revenue.


TitleURBN Senior Salesforce Business Analyst
Reports toSalesforce Architect
OverviewThe Salesforce Senior Business Analyst handles projects from beginning to end, and is responsible for everything from requirements gathering, system configuration, testing and training, to post deployment support. The Analyst will work with a team of admins and developers to design, build, and deliver changes, enhancements, and features that satisfy business requirements. This resource should have prior Salesforce administration and implementation experience focused on Service Cloud. An understanding of Apex triggers, classes and code is a plus but is not a requirement. Ability to build solutions using Salesforce declarative tools such as Process Builder and Flows is a must. The ideal candidate is both customer-focused and technically oriented.
  • Serve as Business Analyst responsible for delivering work on projects, changes, enhancements, and production issues
  • Meet with business users to define and document requirements and design solutions
  • Effectively translate requirements into technical specifications and document solutions
  • Deliver solutions and enhancements utilizing configuration tools and work with developers when there are limitations with declarative methods
  • Create and maintain custom objects, record types, fields, reports and dashboards
  • Create and maintain system automation using Processes Builder and Lightning Flows
  • Stay current on Salesforce capabilities; recommend how the Team can utilize available tools, features, and third-party applications
  • 5+ years administering Salesforce.com with 2+ years of Service Cloud experience
  • Experience with Service Cloud – CTI integration, SMS, Chat & Chatbots is must.
  • Ability to collaborate and work closely with teammates. An excellent communicator, organized, detail oriented and self-motivated
  • Manages time efficiently, prioritizes effectively, and approaches deliverables with a sense of urgency
  • Strong analytical, interpersonal, project delivery and problem-solving skills
Preferred Skills
  • Experience with Lightning
  • Experience with CTI integration, Chat and Chatbots
  • Experience with Communities, Social Studio and Einstein Analytics
  • Call Center Implementation and Support
  • Service Desk Implementation and Support
  • Familiarity with Jira
  • Experience with Data Loader and Workbench
  • Familiarity with Force.com, Apex and Visualforce
LocationPhiladelphia, PA
Retirement & Stock Options Benefits
  • 401K
  • 401k with company contribution
Perks & Discounts
  • Casual Dress
  • On Site Gym/Fitness
  • Special Discounts
Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Nursing Room
  • Parental Leave
  • Flexible Work Schedule
  • Paid Holidays
  • Paid Sick Days
  • PTO
  • Fully Remote Options
  • Hybrid Work Options
  • Pet Friendly Office
  • Pet Insurance
  • Public Transportation Assistance
  • Relocation Assistance
  • Travel Required
What is the internal culture like at URBN? It’s all about communication and collaboration. There are no silos, no corporate hierarchy. Execs here are normal people who know everyone’s names.   Everything feels very open; open minded, open offices without many doors, open to dogs (on-leash, except at the dog park). And there’s no dress code. You’re encouraged to express yourself through your clothing and be comfortable. What’s great about URBN is that it has the stability of a corporate company with a startup mentality. There’s room to play with ideas, try things out. If they don’t work, the team can try again. There’s a lot of opportunity for creativity. Tell us a little bit about the perks of working on the URBN campus. It’s such a creative company that even if you’re in accounting, there are plenty of opportunities to benefit from the creativity. Here are a handful of the perks available at URBN:           ● Fitness and financial wellness opportunities           ● Alterations and dry cleaning done on campus           ● A company newsletter featuring behind the scenes content, pet profiles, people’s side hustles and more           ● Mobile Vet Service            ● Discounts at the Franklin Institute           ● 6 free sessions with a nutritionist           ● Discounted classes at the Fleisher Art Museum Describe a day in the life of a technologist (or three) at URBN HQ. Yen Duong, Software Engineer at URBN: One of the best things is that most of us are customers of the brands we work on. As a user of my product, it’s easy to understand the feedback we get from customers and the problems we need to solve. No day is the same. We deploy new code every week. There are always new challenges and we’re allowed to research and introduce new technologies. Carolina Fojo, UX Research Manager at URBN: Research is such a strategic place to be at URBN. We’re constantly thinking about our customers and the growth opportunities. There’s no end in sight when you’re dealing with millions of customers. The opportunities are endless, which is really exciting. Than Hedman, Software Engineering Manager for Services and Streams at Nuuly: It’s a collaborative effort between tech and fashion. We talk to everyone from customer service to warehouse buyers to stylists about what the platform needs to do. I work on facilitating that conversation.  It’s so cool to be around people who are passionate about things like packing design and logistics. What do you look for in job candidates? The hiring process is a little different for each brand and department. We don’t expect technologists to know all of our brands inside and out. What we really want to see is your coding experience, your passion for new ecommerce technology and the ideas you have to move us forward. We love to hear suggestions.  Interviews for tech-based jobs will always be project-based. We’ll ask you to do some coding challenges and want to see your GitHub page. We also want to see what you can add within our laid back, yet entrepreneurial culture. We look for good communicators who can interface with all of our brands and who are passionate about what they’re doing.