Sr. Manager, Omni Channel Technology


Philadelphia, PA May 15
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TitleSr Manager Omni Channel Technology  
OverviewThis role is a key technology leadership position with responsibility for the smooth operation of URBN multi brand global direct to customer order management.  The scope of this role includes inventory availability, order sourcing and full ownership of order lifecycle from cart to delivery.   This role partners with the business to ensure that the technology is enabling the business goals while assisting and facilitating the development of the business solution and will contribute to technical architecture decisions that meet business requirements.  This role will manage a team responsible for Sterling order management QA, operations and support with Tibco integrations and third-party inventory availability and sourcing.  This role is an IT and business facing and thus requires exceptional written and verbal communication skills.  
  • Understands full order lifecycle and business processes in a Direct-to-Consumer retail environment
  • Able to utilize expertise to streamline the collection of business requirements
  • Manage multiple teams of Business Analysts, Technical Analyst/Engineers and QA Engineers.
  • Mentoring the existing staff which provides technical and business support for Sterling OMS implementations
  • Manage the execution of Test plans for enhancements and in some cases large projects
  • Manage, escalate, and communicate triage of complex issues; explain the impact and partner with others in IT regards the best solution to the problem
  • Provide change control and ensure stability and quality for new OMS functionality deployments
  • Partner with business and operational peers on new development delivery or issue resolution
  • 7- 10 years of experience with direct to consumer OMS, Omni Channel fulfillment and Call Center
  • Experience managing multi level teams
  • Strong data analysis skills
  • SQL preferred, but analysis and report development in a UI-driven reporting tool is acceptable (Microstrategy, Cognos, MS Access, etc)
  • Experience with a transactional system such as an OMS or WMS (IBM Sterling OMS preferred)
  • Experience troubleshooting integrated system processes
  • Familiarity with order life cycle concepts including inventory availability, order sourcing, order fulfillment, and payment processing
  • Excellent written and verbal communication skills
  • Self-motivated with a desire to seek answers to questions and solutions to problems without direction from others
  Education  Bachelor’s Degree in Information Technology, Business, or a related field.  
LocationPhiladelphia, PA
Retirement & Stock Options Benefits
  • 401K
  • 401k with company contribution
Perks & Discounts
  • Casual Dress
  • Offsite Company Events
  • On Site Gym/Fitness
  • Special Discounts
  • Commitment to Work/Life Harmony
  • Flexible Work Schedule
  • Paid Holidays
  • Paid Sick Days
  • PTO
  • Community Service Programs
  • Pet Friendly Office
  • Pet Insurance
  • Relocation Assistance
  • Travel Required
Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Nursing Room
  • Parental Leave
What is the internal culture like at URBN? It’s all about communication and collaboration. There are no silos, no corporate hierarchy. Execs here are normal people who know everyone’s names.   Everything feels very open; open minded, open offices without many doors, open to dogs (on-leash, except at the dog park). And there’s no dress code. You’re encouraged to express yourself through your clothing and be comfortable. What’s great about URBN is that it has the stability of a corporate company with a startup mentality. There’s room to play with ideas, try things out. If they don’t work, the team can try again. There’s a lot of opportunity for creativity. Tell us a little bit about the perks of working on the URBN campus. It’s such a creative company that even if you’re in accounting, there are plenty of opportunities to benefit from the creativity. Here are a handful of the perks available at URBN:           ● Fitness and financial wellness opportunities           ● Alterations and dry cleaning done on campus           ● A company newsletter featuring behind the scenes content, pet profiles, people’s side hustles and more           ● Mobile Vet Service            ● Discounts at the Franklin Institute           ● 6 free sessions with a nutritionist           ● Discounted classes at the Fleisher Art Museum Describe a day in the life of a technologist (or three) at URBN HQ. Yen Duong, Software Engineer at URBN: One of the best things is that most of us are customers of the brands we work on. As a user of my product, it’s easy to understand the feedback we get from customers and the problems we need to solve. No day is the same. We deploy new code every week. There are always new challenges and we’re allowed to research and introduce new technologies. Carolina Fojo, UX Research Manager at URBN: Research is such a strategic place to be at URBN. We’re constantly thinking about our customers and the growth opportunities. There’s no end in sight when you’re dealing with millions of customers. The opportunities are endless, which is really exciting. Than Hedman, Software Engineering Manager for Services and Streams at Nuuly: It’s a collaborative effort between tech and fashion. We talk to everyone from customer service to warehouse buyers to stylists about what the platform needs to do. I work on facilitating that conversation.  It’s so cool to be around people who are passionate about things like packing design and logistics. What do you look for in job candidates? The hiring process is a little different for each brand and department. We don’t expect technologists to know all of our brands inside and out. What we really want to see is your coding experience, your passion for new ecommerce technology and the ideas you have to move us forward. We love to hear suggestions.  Interviews for tech-based jobs will always be project-based. We’ll ask you to do some coding challenges and want to see your GitHub page. We also want to see what you can add within our laid back, yet entrepreneurial culture. We look for good communicators who can interface with all of our brands and who are passionate about what they’re doing.