Software Engineer - Customer Success -

Software Engineer – Customer Success

URBN |  Philadelphia | Dev / Eng

Job Description
Perks + Benefits
Company Culture Coverage

Nuuly is a new rental service built on a sustainable and inclusive model offering a drool-worthy assortment of clothing, and we need your help to scale it to the next level!


What is Nuuly:

Nuuly is the newest sibling to Urban Outfitters, Anthropologie, and Free People, and focuses on circular fashion by offering a subscription rental experience for women’s apparel. Nuuly is rapidly growing in its early stages and looking for technical leaders to maintain that growth our position on the leading edge of the retail industry. Our parent company, Urban Outfitters, Inc. (NASDAQ: URBN, is an innovative specialty retailer, offering lifestyle merchandise to highly defined customer niches and a Fortune 1000 company with $3.4 Billion in revenue.


What our team does:

Nuuly engineering provides services and apps used by our customers, our distribution center, and our analytics, data science, and customer service teams. These services are built on a cutting-edge greenfield tech stack, using streaming data platforms and cloud-based containerized deployments. Our diverse and welcoming team of engineers collaborates closely with the product team to select, plan, and build features that support Nuuly’s customers and rapid growth. Engineers are allowed (and expected) to contribute to the architecture and design of our system.


What it’s like to work at Nuuly:

We pride ourselves on a relaxed office culture, including flexible work from home, and campus perks, including a gym and marketplace. Our employees enjoy our beautiful, dog-friendly workplace at the Navy Yard. You’ll be part of a close-knit and collaborative environment at Nuuly — our engineers have modeled, helped with data science models, and contributed to logistics and merchandising. We provide competitive compensation and incentive bonuses.


What you’ll do:

As a Services Engineer, you’ll report to the Services Engineering Manager and your responsibilities will include:

  • Delivering streaming software and services in collaboration with the product team.
  • Contributing to solutions, writing and testing code, automating tests and deployment.
  • Supporting the growth of your teammates as engineers and accepting coaching and mentorship.
  • Contribute to engineering excellence by following and improving guidelines and best practices.
  • Participating fully in the Agile Scrum process including speaking up and giving your opinion.
  • Picking up new technologies and completing story tasks (design, code, test, CI/CD, deploy, etc).


Basic Qualifications

  • At least 3 years of software development experience
  • At least 1 year of experience with RESTful Web-services
  • At least 1 year of programming experience with Java or JVM-based languages


Preferred Qualifications

  • Bachelor’s Degree
  • 1+ years of experience building Distributed Systems or Microservices
  • 1+ years of experience building and deploying applications on GCP or other cloud platforms
  • Experience with or understanding of streaming data / pubsub / messaging queue technologies such as Kafka, RabbitMQ, or AWS Kinesis 
  • Understanding of Functional Programming principles
  • Experience with Scala, Kotlin, or Python
  • Experience contributing to distributed systems at enterprise scale
  • Experience with Docker, kubernetes, or other containerized systems
  • Understanding of Functional Programming principles
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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
  • Travel
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Nursing Room
Perks & Discounts
  • Casual Dress
  • Special Discounts
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Paid Holidays
  • Paid Sick Days
  • PTO

What is the internal culture like at URBN?

It’s all about communication and collaboration. There are no silos, no corporate hierarchy. Execs here are normal people who know everyone’s names.  

Everything feels very open; open minded, open offices without many doors, open to dogs (on-leash, except at the dog park). And there’s no dress code. You’re encouraged to express yourself through your clothing and be comfortable.

What’s great about URBN is that it has the stability of a corporate company with a startup mentality. There’s room to play with ideas, try things out. If they don’t work, the team can try again. There’s a lot of opportunity for creativity.

Tell us a little bit about the perks of working on the URBN campus.

It’s such a creative company that even if you’re in accounting, there are plenty of opportunities to benefit from the creativity.

Here are a handful of the perks available at URBN:

          ● Fitness and financial wellness opportunities

          ● Alterations and dry cleaning done on campus

          ● A company newsletter featuring behind the scenes content, pet profiles, people’s side hustles and more

          ● Mobile Vet Service 

          ● Discounts at the Franklin Institute

          ● 6 free sessions with a nutritionist

          ● Discounted classes at the Fleisher Art Museum

Describe a day in the life of a technologist (or three) at URBN HQ.

Yen Duong, Software Engineer at URBN: One of the best things is that most of us are customers of the brands we work on. As a user of my product, it’s easy to understand the feedback we get from customers and the problems we need to solve.

No day is the same. We deploy new code every week. There are always new challenges and we’re allowed to research and introduce new technologies.

Carolina Fojo, UX Research Manager at URBN: Research is such a strategic place to be at URBN. We’re constantly thinking about our customers and the growth opportunities. There’s no end in sight when you’re dealing with millions of customers. The opportunities are endless, which is really exciting.

Than Hedman, Software Engineering Manager for Services and Streams at Nuuly: It’s a collaborative effort between tech and fashion. We talk to everyone from customer service to warehouse buyers to stylists about what the platform needs to do. I work on facilitating that conversation. 

It’s so cool to be around people who are passionate about things like packing design and logistics.

What do you look for in job candidates?

The hiring process is a little different for each brand and department.

We don’t expect technologists to know all of our brands inside and out. What we really want to see is your coding experience, your passion for new ecommerce technology and the ideas you have to move us forward. We love to hear suggestions. 

Interviews for tech-based jobs will always be project-based. We’ll ask you to do some coding challenges and want to see your GitHub page.

We also want to see what you can add within our laid back, yet entrepreneurial culture. We look for good communicators who can interface with all of our brands and who are passionate about what they’re doing.

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