URBN | Salesforce Product Manager - Technical.ly

Salesforce Product Manager

URBN |  Philadelphia | Ops / PM

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage
As the next step in the evolution of its marketing systems, URBN is implementing Salesforce Marketing cloud to unify its communication channels, including online advertising, email, SMS, push, app messaging, personalization, and journey orchestration. IT Shared Services seeks an ownership-oriented Salesforce Product Manager to deliver URBN’s technical roadmap for the platform.

 

Responsibilities: 

  • Coordinate workstreams for a multi-brand implementation of Salesforce Marketing Cloud
  • Gather data requirements for platform operations and submit work requests to various technology owners within URBN’s shared IT department
  • Build day-to-day documentation and training plans as a product of the 3rd party implementation process
  • Facilitate integration of Salesforce solution with data and technology partners, including URBN’s service bus and 3rd party Marketing partners
  • Partner with the strategy team to align the platform’s capabilities with enterprise objectives

 

Requirements: 

  • Minimum 7+ years of experience at Enterprise-level Project/Program Management and Governance
  • Minimum 5+ years of managing Salesforce implementations or an active Salesforce Marketing Cloud environment with knowledge of Journey Builder, Audience Studio, Interaction Studio and Advertising Studio.
  • Minimum 3+ years leading projects
  • Technology experience with onsite personalization and online advertising preferred
  • Highly skilled in driving and managing business discussion including Planning and Change Management discussions
  • Ability to review and provide recommendation for design document based on industry best practice
  • Budgeting, Estimation, and Projection Management experience
  • Ability to convert concepts into professional documents including but not limited to professional presentations.
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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Vision
  • Wellness Programs
Other
  • Travel
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Mother Rooms
Perks & Discounts
  • Casual Dress
  • Special Discounts
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What is the internal culture like at URBN?

It’s all about communication and collaboration. There are no silos, no corporate hierarchy. Execs here are normal people who know everyone’s names.  

Everything feels very open; open minded, open offices without many doors, open to dogs (on-leash, except at the dog park). And there’s no dress code. You’re encouraged to express yourself through your clothing and be comfortable.

What’s great about URBN is that it has the stability of a corporate company with a startup mentality. There’s room to play with ideas, try things out. If they don’t work, the team can try again. There’s a lot of opportunity for creativity.

Tell us a little bit about the perks of working on the URBN campus.

It’s such a creative company that even if you’re in accounting, there are plenty of opportunities to benefit from the creativity.

Here are a handful of the perks available at URBN:

          ● Fitness and financial wellness opportunities

          ● Alterations and dry cleaning done on campus

          ● A company newsletter featuring behind the scenes content, pet profiles, people’s side hustles and more

          ● Mobile Vet Service 

          ● Discounts at the Franklin Institute

          ● 6 free sessions with a nutritionist

          ● Discounted classes at the Fleisher Art Museum

Describe a day in the life of a technologist (or three) at URBN HQ.

Yen Duong, Software Engineer at URBN: One of the best things is that most of us are customers of the brands we work on. As a user of my product, it’s easy to understand the feedback we get from customers and the problems we need to solve.

No day is the same. We deploy new code every week. There are always new challenges and we’re allowed to research and introduce new technologies.

Carolina Fojo, UX Research Manager at URBN: Research is such a strategic place to be at URBN. We’re constantly thinking about our customers and the growth opportunities. There’s no end in sight when you’re dealing with millions of customers. The opportunities are endless, which is really exciting.

Than Hedman, Software Engineering Manager for Services and Streams at Nuuly: It’s a collaborative effort between tech and fashion. We talk to everyone from customer service to warehouse buyers to stylists about what the platform needs to do. I work on facilitating that conversation. 

It’s so cool to be around people who are passionate about things like packing design and logistics.

What do you look for in job candidates?

The hiring process is a little different for each brand and department.

We don’t expect technologists to know all of our brands inside and out. What we really want to see is your coding experience, your passion for new ecommerce technology and the ideas you have to move us forward. We love to hear suggestions. 

Interviews for tech-based jobs will always be project-based. We’ll ask you to do some coding challenges and want to see your GitHub page.

We also want to see if you fit in within our laid back, yet entrepreneurial culture. We look for good communicators who can interface with all of our brands and who are passionate about what they’re doing.

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