Publishing Services, an Agora company, is looking to add a motivated individual to join their Tier 1 Support team as a Tier 1 Support Specialist and support our Advantage software. This position requires a highly driven and multifaceted individual to contribute to and be part of a proactive and client focused technical team. Individual will support Affiliate end users with varying levels of technical expertise, and possess the ability to think logically to determine best solution for user issues.
Must have experience with SQL to be considered for this opportunity.
Individual would ideally have web application or helpdesk support experience with fine analytic and problem-solving skills to utilize in the following systems engineering tasks:
Publishing Services not only provides the platforms and systems that support more than 20 of the world’s leading privately owned media companies, but our passion and progressive ingenuity has helped shape and strengthen the industry at large. We build and support the enterprise applications used by entrepreneurial businesses to help them become highly profitable, and ultimately position them as frontrunners. From Analysis & Discovery to Prototype, Design & Development, from Information & Payment Processing to Order Fulfillment & Subscription Renewals, our expert teams strive to provide a fast-paced, flexible, and functional foundation for growth.
Comprised of Personnel & Talent, Legal, Financial, Global Technologies, Information Security, Communications, Operations, and Management experts, 14 West offers business leaders the services of seasoned administrative professionals. While they focus on growing their enterprises through new ideas, we ensure the wellbeing of their workplace.
In other words, companies supported by 14 West enjoy the unique luxury to do the work they want to do rather than the work they have to do.
Just like those companies, 14 West was the product of an idea and a small group of passionate people. It was 2001, and Corporate America was abuzz with all of the latest tactics and technologies for streamlining administrative costs and growing margins. But instead of rejoicing, we paused.
We simply weren’t convinced by these cash-and-carry strategies for building infrastructure. And we prefer the idea of people, not machines, managing the wellbeing of other people.
Fifteen years later, 14 West still supports those very entrepreneurs, our employees, and more than 20 other enterprises around the world. And our passion only continues to grow. With a unique approach to service that is thoughtful, thorough, and yet agile, we’ve got a proven track record of success that spans a wide range of industries all around the world.
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