Program Manager -

Program Manager Philadelphia, PA

Think Company |  Philadelphia, PA | Operations

Job Description
Perks + Benefits
Company Culture Coverage

Due to ongoing public health concerns, Think Company continues to operate in the United States as a fully remote company. As such, please consider this a remote (work from home) position. Please note that candidates are expected to operate within Eastern Standard Time Zone business hours.

Think Company is looking for a Program Manager who is a proactive problem solver and agile multi-tasker with the ability to drive teams to success. In this role, you will operate as the hub of our Client’s digital product suite — seeing and managing the whole system, ensuring that all the pieces are accounted for and connected, and constantly assessing if the program execution is fully aligned with the overall business objectives.  Partnering closely with members of our Client’s Leadership, Product, and Delivery teams, you will orchestrate a collaborative environment that helps all teams see a clear way forward, and insightful plans and tools that help them take action.

You will be focused on working with an international executive search firm who is creating an ecosystem of digital products underpinned by their rich expertise in leadership to drive longer term, insights led, and scalable engagements with current and future clients.

Responsibilities of a Program Manager:

  • Help shape the emerging roadmap, organize, and oversee progress on each sub-initiative
  • Align efforts across multiple teams to deliver on the organization’s goals and strategy
  • Unblock and support day-to-day operations for the Product teams including external vendors and partner organizations
  • Schedule and host regular meetings to gather and communicate status, plan changes, risks, and issues
  • Manage concise definition of scope across the entire program
  • Provide insight by actively seeking out information from product teams, 3rd party partners, and executive stakeholders
  • Create and maintain documentation relevant to the management of the program and associated projects
  • Map out and define the list of dependent projects that need to be completed to reach the overall goal
  • Develop and manage workflows to meet outcomes for multi-month, multi-track engagements, knowing how to prioritize and segment work, and how to focus the team on what matters most
  • Anticipate and properly communicate resource needs to maximize impact
  • Create strong relationships and encourage team behaviors that foster deep collaboration and partnership
  • Ensure overall program and business goals are achievable

Qualifications include, but are not limited to:

  • Minimum 6+ years of experience managing programs and large scale projects
  • 4+ years of experience in a Senior client-facing role at a consultancy or similar client services environment
  • Experience with process mapping, establishing governance practices, change management
  • Keen insight into human behavior and motivational forces to assist in managing various types of people
  • Proficient in a wide range of project and program management processes and methodologies
  • Proven track record of managing diverse projects and teams effectively achieving project goals and deadlines
  • Proven ability to react positively and recover problematic situations
  • Strong business acumen with an understanding of implementing measurable processes
  • Excellent oral and written communication skills for effective communication to clients, internal staff, and executive management. Ability to interface with high-level client executives (up to C-level)
  • Ability to translate business strategy into tactics
  • Capable of managing multiple projects in a fast-paced environment
  • Demonstrate versatility, conviction, and a commitment to outstanding client service

Think Company defines and solves business problems for companies across a wide range of industries, from start-ups to Fortune 50 organizations. Our environment is dynamic and highly matrixed, involving design, development, and project management. We do more than production—we conduct discovery, research, ideation, prototyping, testing, and implementation.

Our employees—Thinkers—present concepts to executive-level stakeholders, answer hard questions, and use evidence to make recommendations. Our solutions often solve the challenges of modern companies—integrating multiple systems, breaking down organizational silos, and creating more holistic service experiences. See examples of our typical projects.

We are a design firm that encourages fun, creativity, and relationship building. Check out Think Company’s Core Values.

Think Company is dedicated to greater diversity and inclusion within our organization and provides equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, abilities, income, marital status, ages, philosophies, disabilities, and veteran status.

Recruiters and staffing companies need not contact us and do not have permission to contact people on our behalf.

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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Short Term Disability
  • Vision Insurance
  • Charitible Donation Matching Programs
  • Pet Friendly Office
  • Pet Insurance
Parental Benefits
  • Family Medical Leave
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Offsite Company Events
  • Snacks Provided
Professional Development
  • Employee Recognition Programs
  • Training & Development Budget
  • Paid Holidays
  • Paid Sick Days
  • PTO
Retirement & Stock Options Benefits
  • 401K

What is Think’s workplace culture like in general?

Think Company has always been a people-oriented, employee-centered organization. We create a very collaborative culture for both work and socializing. How this looks has evolved considerably with COVID but, after shifting to a remote-first team structure, we’re finding new ways to remain close as teams and colleagues.

Our culture and core values make Think Company a place where people are respected for individualism and encouraged to be themselves. We strive to create an environment that’s both challenging and fun to work at.

This has translated to longer tenures for many Thinkers thanks to the personal and professional growth opportunities combined with a good lifestyle balance.


What opportunities are there for career development and professional advancement at Think?

Career development is a top priority for us. We offer many tools and incentives to promote this including: personal training budgets, educational team activities, and regular Lunch-n-learns.

Our managers across the company undergo training to conduct productive 1-on-1s, develop growth plans for employees, and provide regular performance reviews—which include opportunities for promotion with a quickly growing company.


What social responsibility initiatives is Think involved with?

Think Company has always strived to be a socially responsible company. A Diversity, Equity, and Inclusion committee was established about three years ago and has focused on making sure that we’re supporting all Thinkers while growing in a way that reflects the community we’re a part of. As part of this effort Think Company has worked to ensure pay equity across roles and transparency in salary bands to our employees. In addition to the volunteer activities that individuals participate in with paid Volunteer Time Off, we partner with HopeWorks and other local non-profits related to or who benefit from the work we do.

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