About Philadelphia Inquirer, PBC
Since 1829, The Philadelphia Inquirer has been providing essential journalism for the diverse communities of the Philadelphia region. The Inquirer, a for-profit public benefit corporation owned by the non-profit Lenfest Institute, produces Pulitzer Prize-winning journalism that changes lives and leads to lasting reforms. Its multiple brand platforms — including newspapers, Inquirer.com, e-Editions, apps, newsletters, and live events — reach a growing audience of more than 10 million people a month.
The Philadelphia Inquirer is looking for an experienced, curious and process-oriented user researcher to help us dig into the needs and behaviors of our diverse communities in the Philadelphia region.
Over the last year, we’ve kickstarted our user research practice as we’ve invested in our Product & Technology group. Our Product Design team has conducted dozens of studies, on everything from wholly new product concepts to navigation changes, to better meet our audience’s needs.
The Senior User Researcher will act as a force multiplier for this practice, helping us grow in three key areas:
Help us more deeply understand our audience.Use ethnographic research to study people (remotely) in real-life situations, with your first project being to immerse yourself in what Philly fans are looking for in sports coverage. Your qualitative research will be crucial as we create innovative experiences to meet people’s real information needs.
Coach us on better ways to do research.Grow our user research muscle by sharing methodological best practices from your first-hand experience and making these practices repeatable. You’ll act as a player-coach, guiding designers and others with a range of research experience to connect with and understand our users.
Make research even more inclusive.Connect with communities—especially those The Inquirer hasn’t reached regularly—to find research participants who reflect the diversity of the Philadelphia region and conduct studies with an equitable approach. You’ll be most effective if you’re passionate about inclusive design, and your work will directly impact how The Inquirer creates digital experiences for everyone.
This Researcher will be part of the Product Design team in the Product & Technology group, but partner with teams across the company, particularly with our Pulitzer Prize-winning journalists in Editorial and our growth-minded Marketing team. This position reports to the Product Design Manager.
What You’ll Do
Who We’re Looking For
Other Things to Know
In your application, please feel free to note which pronouns you use. For example, she/her, he/him, they/them, etc.
*We know not everyone reading this will fit exactly what we’ve described. We encourage everyone to apply who shares our passion for indispensable journalism and our drive to create a sustainable business model to support it. As an equal opportunity employer, The Inquirer is committed to fostering a diverse and inclusive culture, and we especially encourage members of underrepresented communities to submit an application, including women, people of color, LGBTQ+ people, and people with special needs*
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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