The Baltimore City Office of Information and Technology (BCIT) is seeking a Technical Writer. The successful candidate will be responsible for researching and gathering information from documents such as rough drafts and agency manuals and/or by interviewing subject matter experts as needed to complete writing assignments. The individual will also be responsible for working with senior leadership in the development of communications for the agency, using a variety of communication channels.
Summary of Responsibilities:
• Work with Subject Matter Experts (SMEs) in the agency and other city departments to gather information and write documents.
• Writes, rewrites and/or edits technical documents to communicate clearly and effectively technical specifications and instructions to a wide range of audiences.
• Develops, writes, and publishes internal and external publications using various graphic design tools.
• Works independently preparing and maintaining highly complex documentation, procedures and methods.
• Provides expert oversight of technical writing and editing to all phases of technical documentation for a Program, Project, or Contract as required.
• May act as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as required.
• Responsible for preparing reports, responses, and briefings targeted to a wide range of audiences.
• Works with developers to produce quality documentation and training materials.
• Coordinates layout and design of documents. Create documentation methodology and framework.
• Document core product and customer solution-specific information.
• Explain technical ideas in simple language.
• Write technical direction on announcements, outreach material and brochures.
• Meet with customer representatives, vendors, agency heads, or other stakeholders as required to establish technical specifications.
• Create document flow diagrams. Study drawings, specifications, mockups, and product samples. Create user documentation for a variety of material, including how-to guides and instruction manuals.
Required Knowledge, Skills and Abilities
• 2-5 years of experience as Technical Writer for Government proposals
• Minimum of Bachelor of Science degree in a related field
• Must be proficient in Microsoft Word, Microsoft SharePoint, Adobe Photoshop, Adobe Acrobat, Visio, and Autodesk AutoCAD software
• Have direct experience writing technical documents for government or a government contractor
• General knowledge of IT concepts, technologies, and methodologies, such as networks, cyber security, software development, cloud computing, service desk management, ITIL, DevOps, Agile, and SDLC.
• Understands basic concepts, responsible for writing technical copy for various types of documents for a program/project of similar complexity.
• Ability to understand various subject matters including information technology and project management.
• Ability to author documents or rewrite documents/publications
• Strong working knowledge or experience with Excel, PowerPoint, and Visio.
• Experience setting schedules, tracking deliverables and reporting progress.
• Ability to demonstrate technical aptitude and to synthesize technical information
• Demonstrable ability to grasp technical concepts and translate to compelling, understandable documents for both technical and non-technical readers.
• Ability to support and meet dynamic and tight deadlines, including occasional nights and weekends
• Ability to plan and prioritize strategically.
• Very strong interpersonal, communication, collaboration, and leadership skills.
• Ability to effectively interact with a wide range of personnel.
• Ability to work independently and collaboratively.
• Demonstrated ability to multitask with multiple high-priority demands in an intense, deadline-driven environment.
• Ability to think critically and draw from multiple resources to create unified and persuasive documents.
What is the internal culture like at BCIT?
BCIT’s mission serving the CIty of Baltimore fuels a sense of purpose across the organization. From Agile DevOps to the service desk to data and business intelligence, employees describe colleagues eager to help one another, ample on-the-job learning opportunities, and a robust social culture.
Pre-COVID, employees gathered for holidays and dessert days. Even working remotely, teams have continued holding “lunch-and-learn” learning sessions at lunch, and shorter, more informal chat sessions known as “chew and chats.”
BCIT emphasizes hard work and flexibility: Team members are expected to step up for a wide range of tasks. At the same time, BCIT offers robust support for professional development and further education.
“I had a full-time scholarship at the University of Maryland. They were very flexible in allowing me to continue to work and do my endeavor,” IT specialist Markesia Davis said. “‘This is what you want to do, let’s figure out a way to move you forward.’ So there’s always growth — it’s limitless.”
What background should we know about BCIT?
The City of Baltimore is making more investment in infrastructure needs and staffing to assist BCIT in building sustainability, resilience and implement best practices. As a result we are seeing unprecedented growth and we have more opportunities than ever.
Why is working at BCIT a great opportunity?
You get to be a part of something that directly impacts the citizens of Baltimore, improving everyday life. The office is evolving and implementing best practices and creative solutions. There is so much opportunity for individuals that are ready to innovate, build efficiencies and work collaboratively with our team, stakeholders and the citizens of Baltimore.
Tell us a little bit more about the perks of working at BCIT.
There’s of course the shared mission, and the learning opportunities and social culture. Employees also especially enjoy the supportive environment at BCIT. They describe colleagues and supervisors ready to help one another, a strong team atmosphere, and a culture where knowledge is rewarded.
“They help me out; they’re very nice about it. There’s a good team attitude at our place,” cybersecurity analyst Nelson L. said. “This is one of the first jobs where the people, the managers above me, actually know their stuff.”
Employees describe an inclusive workplace, too: “I love that I’m looked at not just for my skin color or my gender, but for my skill,” Davis said.
What makes working at BCIT unique?
BCIT supports city agencies and infrastructure serving more than 600,000 citizens. That’s different than at a bank or consulting firm.
“You’re helping out the City of Baltimore. You’re helping keep it safe,” Nelson said.”Doing work for the public good is something that I enjoy doing.”
He was especially impressed by the range of tools at the cybersecurity team’s disposal. “There’s all this good software and programs that, in my line of work, not every institution has them, especially private institutions,” Nelson said. “That’s one of the things that will make my career and resume more valuable. It exposes me to a lot more.”
What is a common misperception of BCIT?
That the agency is stagnant or that it’s business-as-usual. BCIT has done tremendous work to transform the service that we provide and we are on track to become a resource that provides the best solutions for our customers. Its stakeholders are beginning to share that they’ve noticed.
What does BCIT look for in an employee?
Employees are expected to take on a variety of tasks and challenges.
Davis, in IT, states: “Hardworking is something that you definitely need to be, and flexible,” she said. “A year ago, we had a ransomware attack, and flexibility was key: Everyone that was doing a task took on a whole different task that you may have never done before. But as long as you have the flexibility and the open-mindedness to do it, you could do it.”
The cybersecurity team in particular looks for candidates with a background in digital forensics and penetration testing. “Be familiar and keep up with how attacks are occurring, specifically with regard to municipalities,” Nelson said.
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