Account Manager - Technical.ly

Account Manager Philadelphia, PA

Tempest |  Philadelphia, PA | Marketing / Social

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Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Account Manager

We are looking for a new team member within our integrated marketing services division. This team is responsible for ensuring our interactive projects and ongoing campaigns are executed with a fine attention to detail and client satisfaction. 

We are looking for an Account Manager with 3-5 years agency experience who is looking to play a role in the recovery of the travel industry by supporting destinations around North America market their visitor experience, engage with travelers, and create value for local communities through tourism. 

Day-to-Day Responsibilities Include:

  • Develop and nurture relationships with clients built on trust by delivering clear, consistent and accurate communication. 
  • Effectively manage multiple accounts and projects at once, keeping them on time, within budget, and ensuring our clients are happy.
  • Position will be strategic and tactical, responsible for campaign strategy and planning as well as jumping in to help with execution and reporting when needed. 
  • Collaborate with creative, performance marketing, SEO, and web teams to create client success.  
  • Travel to client destinations for creative briefs and on-site familiarization missions. 
  • Conduct monthly and weekly status calls with clients, and follow up with detailed notes and tactical action items for the IMS team. 
  • Create monthly reports with clearly articulated analysis of Tempest activities and provide tactical recommendations. 
  • Develop a deep understanding of traveler behavior (both leisure and business) and how programmatic, SEM, and paid social strategies can deliver results for our clients.
  • Travel up to 50%

Minimum Qualifications

  • 3+ years experience managing client relationships and accounts.
  • Organized, detail-oriented, and great at follow-through, internally with the IMS team and externally with our clients.
  • Critical thinking skills with creative, detail- and client-oriented approach to proactive identification and resolution of issues.
  • Must have the ability to organize priorities in a fast-paced and dynamic client-driven environment.
  • Proficiency with Google Analytics.
  • Proficiency in Microsoft Office Suite & Google Apps for business.
  • Proficiency in web-based project management tools (Jira, DoneDone, Basecamp, etc).
  • Proficiency in web content management systems (CraftCMS, ExpressionEngine, etc).
  • Proficiency with best practices for search engine optimization (SEO).
  • Excellent communication skills, both written and verbal.
  • Bachelor’s degree.

Benefits

  • Competitive Salary
  • Flexible paid vacation & holidays (we promote a healthy work & life balance)
  • Medical Benefits
  • Retirement Plan
  • Casual work atmosphere
  • Career growth opportunities

Qualified candidates please email resume and cover letter to employment@tempest.im

SALARY $50,000 – $65,000

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Accessibility
  • Accessible Building
  • Accessible Devices
  • Accessible Work Environment
Health & Wellness
  • Dental Insurance
  • FSA
  • Health Insurance
  • HSA
  • Long Term Disability
  • Mental Health Benefits
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
Other
  • Hybrid Work Options
  • Pet Friendly Office
  • Travel Required
Parental Benefits
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Cell Phone Reimbursement
  • Offsite Company Events
  • On Site Gym/Fitness
  • Snacks Provided
Professional Development
  • Training & Development Budget
PTO/Flexibility
  • Flexible Work Schedule
  • Paid Holidays
  • PTO
Retirement & Stock Options Benefits
  • 401K
  • 401k with company contribution

What’s it like working at Tempest?

Tempest has a strong company culture. Our employees are dedicated to their work, but the team balances all of that focus with its camaraderie. You can rely on the person sitting next to you to jump in when a project requires all hands on deck.

Tempest has built a strong worklow and structure to ensure your success. The growth and impact you visualize making in your role will come naturally in our supportive work environment.

 

What if I’ve never worked in the tourism industry before?

Tempest team members come from a number of different professional backgrounds. We don’t expect everyone to be a tourism industry pro on the first day, but Tempest is sure our supportive management team will have you trained in no time. Bring your work ethic and leave the training to us. Self-starters who strive for the best and want to work in a dynamic industry will do well at Tempest.

 

What will I learn at Tempest?

The power of a connected team driven by the same mission: to enrich the communities of the destinations we get to work in. Your professional development will also be enhanced through company-sponsored opportunities, such as conferences, seminars and courses. If you believe it will bolster your capability and knowledge, we want you to pursue it—and support you during that process.

 

Who’s an ideal Tempest employee?

A hardworking team player who is motivated, empathetic and creative.

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