Technical.ly is seeking a highly organized, passionate time manager who is a master communicator.
The Client Success Manager will be the “compass” for Technical.ly’s Product and Creative offerings. Keeping the Product team on the path defined by a quarterly roadmap as well as by client deliverables, this role will be responsible for tracking progress and ensuring execution. This role will communicate between clients and creative staff, establish timelines, make estimates on both costs and time as well as track costs and time.
You are…. dedicated to providing excellent client service and excited to celebrate client success. You are driven by a larger vision for the product and team, so while you can keep us on track day-to-day, you never lose sight of where we’re ultimately going. You are thrilled by the idea of making sure our clients get the most of their work with us, including many who want to connect with our readers for inspiring career opportunities, and meanwhile supporting an independent newsroom covering the future of local economies. You want a workplace that celebrates hardwork, community impact and the ability to land a good joke — bonus points if you’re quick to make a new custom Slack emoji.
A great candidate would have extensive experience in the production management and execution of creative work for clients. Ideally your experience has touched on some form of employer branding, talent attraction or recruitment marketing, as this is the primary focus of our product offering.
Sound like you?
The Client Success Manager sits with the Product team and reports to the Chief Product Officer. Technical.ly’s Product team should not be confused with our editorial department, which is a standalone newsroom with our reporters and editors. The product team focuses on developing experiences, product and service offerings that will benefit the community we serve in the markets we report on. We are passionate about the opportunity to change lives by introducing our readers to their next great career move, and we are supported by providing talent attraction services to the hiring organizations of the future.
This is a full-time salaried role and will include support for health insurance, which includes vision and dental benefits. We offer three weeks (15 days) of Paid Time Off to begin, with the addition of one more for each day of service. Additionally, we offer 9 paid holidays, available flex time, a flexible and fun work environment, a monthly IT stipend and access to a company 401(k) plan. You will report to our Chief Product Officer.
Technically Media Inc. is a publishing strategy firm that focuses on making communities better with niche news and events work. Based in Philadelphia, Technically Media publishes local technology news network Technical.ly in four Mid-Atlantic communities and social impact–focused news site Generocity.org.
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