About the team
STRATIS IoT, a RealPage company, is seeking a resolution engineer to work across our engineering teams, whose innovation and efforts are bringing smart home technologies into the smart apartment.
Through our apps and hardware integrations, we create lovable user experiences, providing the convenience and luxury of IoT while incorporating and leveraging the latest energy saving devices and IoT practices to help make a lasting positive impact on our environment.
The STRATIS peeps are a collection of adventurous, multifaceted individuals who bring what they’ve learned through various walks of life to improve our products. Our award-winning team and culture focus on creating a supportive and collaborative environment where all individuals feel welcome and empowered to succeed.
What you’ll do
As a resolution engineer, you will be the ultimate problem solver for our end users, working with several software development teams to investigate user problems and pursuing answers until the case is solved. The ideal candidate will be comfortable interacting with clients in real-time while leveraging an engineering-level understanding of the STRATIS system and codebase to find solutions to support cases that would otherwise drag on or be unsolvable. Essentially, pick your favorite detective from novels or television and imagine them investigating and solving software issues: that’s you as the resolution engineer.
– Analyzing logs and existing code;
– Contacting end users to get further information needed to solve the problem;
– Writing and generating custom reports and queries to get a fuller picture of the problem;
– Working with QA to attempt to recreate the issue;
– Debugging local builds of our apps to discover problems;
– Speaking with STRATIS staff members who have worked directly with the site;
Languages and frameworks
Nice to have:
Many paths lead to being a great engineer. To acknowledge that, we have multiple ways you could show you are qualified for this position.
To demonstrate technical skills:
To demonstrate other qualifications:
Strong preference for a candidate close to Philadelphia (STRATIS HQ). All of our local employees have the flexibility to work from home or the office, but proximity to our main office greatly aids in working with hardware, ongoing training, and team meetings.
Fully remote is possible for exceptional candidates.
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