About the team
STRATIS IoT, a RealPage company, is seeking a resolution engineer to work across our engineering teams, whose innovation and efforts are bringing smart home technologies into the smart apartment.
Through our apps and hardware integrations, we create lovable user experiences, providing the convenience and luxury of IoT while incorporating and leveraging the latest energy saving devices and IoT practices to help make a lasting positive impact on our environment.
The STRATIS peeps are a collection of adventurous, multifaceted individuals who bring what they’ve learned through various walks of life to improve our products. Our award-winning team and culture focus on creating a supportive and collaborative environment where all individuals feel welcome and empowered to succeed.
What you’ll do
As a resolution engineer, you will be the ultimate problem solver for our end users, working with several software development teams to investigate user problems and pursuing answers until the case is solved. The ideal candidate will be comfortable interacting with clients in real-time while leveraging an engineering-level understanding of the STRATIS system and codebase to find solutions to support cases that would otherwise drag on or be unsolvable. Essentially, pick your favorite detective from novels or television and imagine them investigating and solving software issues: that’s you as the resolution engineer.
– Analyzing logs and existing code;
– Contacting end users to get further information needed to solve the problem;
– Writing and generating custom reports and queries to get a fuller picture of the problem;
– Working with QA to attempt to recreate the issue;
– Debugging local builds of our apps to discover problems;
– Speaking with STRATIS staff members who have worked directly with the site;
Languages and frameworks
Nice to have:
Many paths lead to being a great engineer. To acknowledge that, we have multiple ways you could show you are qualified for this position.
To demonstrate technical skills:
To demonstrate other qualifications:
Strong preference for a candidate close to Philadelphia (STRATIS HQ). All of our local employees have the flexibility to work from home or the office, but proximity to our main office greatly aids in working with hardware, ongoing training, and team meetings.
Fully remote is possible for exceptional candidates.
What do employees love about the work they get to do at STRATIS?
Our team gets to tackle challenges every day by doing the latest and greatest in smart access and the IoT world. Our company is managing IoT devices in multifamily spaces, meaning we have to balance the privacy and autonomy of the resident versus the responsibilities and needs of the people who run the property. On top of that, we need to make sure the nitty-gritty of the tech is working.
STRATIS’ tech plays an important role in the day-to-day lives of the clients we serve. Our team is driven to serve our clients so families across the globe enjoy their safe, comfortable homes.
How do you acclimate a new hire in a remote working environment?
After you join the team, we hold an onboarding process that includes informative conversations about STRATIS’ history and mission. We prioritize this, since it’s a chance for you to learn why your work and time at STRATIS is so valuable. By the way, our encouragement of new ideas led to an employee suggesting a more robust approach to onboarding mid-pandemic and the development of our current process — so we mean it when we say we want to hear what you think.
STRATIS also offers a mentorship program, so you can connect with a seasoned employee. We aim to welcome you into our collaborative and supportive network.
What will I learn at STRATIS?
No question goes unanswered at STRATIS. Once you join the squad, reach out to any team member whose work you’re curious about. Our Slack is very much driven by an open-door policy.
Though we have grown over the years, STRATIS has a startup spirit and loves finding go-getters that see growth in their own roles and professional careers. If you want to think big, we can’t wait to meet you.
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