Account Manager, STRATIS

STRATIS IoT

Philadelphia Hybrid Jun 13
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ABOUT THE TEAM

The Account Manager will serve as a member of the Smart Buildings Customer Success team - working with RealPage properties who currently utilize Smart Access &/or Smart Devices within their property.  Smart Buildings includes property solutions for Smart Access, Smart Devices, and Smart Wi Fi.

WHAT YOU’LL DO

As an Account Manager, you will report to the Director, Account Manager in Smart Buildings business unit.

The Account manager will be responsible for supporting our strategic Multifamily accounts. The ideal candidate will be able to learn the mechanics and processes of the Smart Buildings sales, operations, training, and customer success teams. The candidate will develop strategies to better shape processes and cater to the account. Effective critical thinking and written and verbal communication are essential to these duties. The Account Manager must be comfortable leading meetings, resolving conflict, and working in a highly collaborative, dynamic team environment where many perspectives must be considered before making a final decision. This unique opportunity will allow you to interact with innovators and shape a rapidly growing team.

PRIMARY RESPONSIBILITIES

  • Serve as the primary liaison between multifamily real estate clients (property staff, technology, innovation, construction teams) and the RealPage Smart Building Team
  • Build and maintain a close working relationship across RealPage Smart Buildings Teams
  • Build and maintain a close working relationship across smart building, innovation, technology, and construction teams at strategic real estate accounts
  • Coordinate and lead regular goal-oriented meetings on behalf of the client to ensure the best possible Smart Buildings delivery.
  • Conceptualize and implement product pilots that target key interests and needs of real estate accounts
  • Present account summaries to senior management
  • Maintain a working knowledge of all STRATIS products
  • Design account-specific marketing materials
  • Perform account-specific data requests
  • Design and document product needs arising from strategic real estate account; package and present needs to Smart Building Product Team
  • Drive highly sensitive prioritized support requests to completion with support specialists and on-call engineers
  • Maintain detailed notes of client interactions and needs in Salesforce
  • Perform other duties, assignments, and/or special projects, as necessary.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor's degree

• Prior experience managing client relationships
• Strong working and technical understanding of Smart Building technology

 

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PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Problem solver, and able to think quickly in unanticipated situations
  • An unwavering passion for client success
  • Preference for working in fast-paced, goal-oriented environments
  • Strong communication skills, both written and verbal
  • Ability to communicate complex ideas concisely
  • Ability to consider strategic and tactical priorities and engage in the most effective activities to drive organizational and account success
  • Comfortable dealing with potentially frustrated customers over the phone or via email
  • Persistent, outgoing, and motivated personality seeking a culture that values out-of-the-box ideas and solutions.
  • Desire to engage new systems and technology and convey knowledge to partners and customers.
Retirement & Stock Options Benefits
  • 401K
Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
What do employees love about the work they get to do at STRATIS? Our team gets to tackle challenges every day by doing the latest and greatest in smart access and the IoT world. Our company is managing IoT devices in multifamily spaces, meaning we have to balance the privacy and autonomy of the resident versus the responsibilities and needs of the people who run the property. On top of that, we need to make sure the nitty-gritty of the tech is working. STRATIS’ tech plays an important role in the day-to-day lives of the clients we serve. Our team is driven to serve our clients so families across the globe enjoy their safe, comfortable homes.   How do you acclimate a new hire in a remote working environment? After you join the team, we hold an onboarding process that includes informative conversations about STRATIS’ history and mission. We prioritize this, since it’s a chance for you to learn why your work and time at STRATIS is so valuable. By the way, our encouragement of new ideas led to an employee suggesting a more robust approach to onboarding mid-pandemic and the development of our current process — so we mean it when we say we want to hear what you think. STRATIS also offers a mentorship program, so you can connect with a seasoned employee. We aim to welcome you into our collaborative and supportive network.   What will I learn at STRATIS? No question goes unanswered at STRATIS. Once you join the squad, reach out to any team member whose work you’re curious about. Our Slack is very much driven by an open-door policy. Though we have grown over the years, STRATIS has a startup spirit and loves finding go-getters that see growth in their own roles and professional careers. If you want to think big, we can’t wait to meet you.