| Sr. Associate, Alternate Channels - Technical.ly

| Sr. Associate, Alternate Channels

Inspire |  Philadelphia | Sales / Biz Dev

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

POSITION SUMMARY

The Sr. Associate, Alternate Channels role will be responsible for ensuring that our alternate sales channel (commercial, MDU, dealers, brokers, concierge services) runs smoothly and efficiently on a day-to-day basis. This person will maintain communication with key sales contacts across the channel. This role will be extremely detail-oriented and a fluid communicator, as you will be responsible for building and maintaining relationships with sales teams across the midwest and northeast. This role should be passionate about their career, motivated, and has a genuine interest in performance management, individual growth, and building sales relationships. This candidate will have a strong drive to evolve and execute sales processes, handle reporting needs, and support effective communication with sales teams. 

THE SR. ASSOCIATE, ALTERNATE CHANNELS HAS SIX MAIN RESPONSIBILITIES

  1. Relationship Building and Management: Provide direct support to sales managers in the field as needed with information about the company’s products or questions about sales practices and policies.
  2. Creating an Engaging Partner Experience: Consistently visit offices to build excitement about Inspire by interacting with sales reps and building strong relationship managers that can be leveraged for optimal performance and organizational needs
  3. Driving a World-Class Customer Experience: Effectively work with Sales Quality Team on any coaching and/or corrective measures required that have resulted from customer feedback or complaints
  4. Analyze and Drive Solutions: Consistently monitor sales performance dashboards and effectively communicate with sales leadership if/when/what measures should be taken in order to drive growth and higher KPI attainment
  5. Design the New Office Experience: Support the growth and launches of new sales offices and agents
  6. Be a Voice of the Channel and Customer: Influence Sales and Marketing initiatives by providing insightful and consistent customer and sales rep feedback around processes, strategies, and opportunities

SOME 2020 DELIVERABLES

  • Oversight over all apparel, collateral, and tablet inventory management including ordering, inventory tracking and adherence to ensure efficient cost allocation within the channel. Will be responsible in building out consistent monthly inventory reporting to be able to share with external partners and key internal stakeholders
  • Structuring and implementing a revamped partner engagement/recognition program that incentivizes high performance from managers and reps
  • Building and launching an effective new manager onboarding experience to ensure quick ramp time and an ideal understanding of the Inspire core values, vision and processes 
  • Enforcing a weekly touchpoint matrix for all sales managers that are not reaching ideal performance that includes review of sales, recruiting, and KPI performance results

SUCCESS METRICS

  • 100% of new vendors exceeding weekly sales targets within their first 30 days of opening
  • Launching additional channels/vendors
  • 80% of all vendors operating above expected KPI targets

EXPERIENCE

  • Must Have
    • 2-4 years of relevant sales experience
    • Detail-oriented, analytical, and avid problem solver
    • Ability to prioritize and manage multiple projects, relationships and tasks with urgency
    • Excellent written and oral communication skills
    • Ability to collaborate with internal and external stakeholders, a true team player
    • Passionate about sales marketing and communication
    • Willing to travel up to 50% of the month to maintain partner relations 
  • Nice to Have
    • BA or BS from a college or university
    • Experience as a sales representative in a direct sales setting
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Health & Wellness Benefits
  • Dental
  • Health Insurance
  • Life Insurance
  • Vision
Parental Benefits
  • Family Medical Leave
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Snacks
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What are some examples of projects Inspire employees are working on?

Everyone is or becomes a full-stack developer. The company is very product-focused. Technologists are tasked with developing next generation consumer products that are easy to use and help members better understand their energy consumption. The team is currently working on Inspire’s consumer technology platform, which is written with a mix of Ruby and Angular 2, and using Ionic to create native mobile apps. Inspire’s tech team is constantly unlocking data that helps members optimize their energy usage, increase their home's value and decrease their carbon footprint.

How does Inspire encourage learning on the job?

Developers at Inspire love technology and are driven by their curiosity. It’s not a requirement to be an expert in the languages and tools we use, but it is a requirement to strive to get better at technology every day. At Inspire, coders get to learn and work with new technologies throughout the stack, whether it’s on the front-end, building API’s or working with our data scientists.

Outside of the office, engineers are given the chance to bond and develop their skills at a yearly hack-a-thon in Vermont. Some have even had the chance to spread Inspire’s mission globally. Through a trip to Colombia, a handful of Avengers paired up with a nonprofit, GivePower, to set up solar panels to help people in need of power.

How does the company’s mission impact its technologists?

In the best way. Coders have opinions, and those opinions are welcomed at Inspire. While technical skills are important, Inspire is looking for technologists who want to feel a sense of purpose when they go to work everyday. Inspire’s dev team brings the company’s mission to life in everything it builds. At the end of the day, developers are asking themselves the same question their colleagues in other departments are asking: Is this going to help us achieve our mission?

What does the company do to loosen things up?

The drive to create a larger impact on this world is very real, but employees don’t take themselves too seriously. Every employee is an Avenger fighting climate change. Every employee also has his or her own story about their first “Cupcake Smash,” an internal birthday tradition that features an Avenger cape and a cupcake eating competition (could you eat a cupcake in one bite?). That is, unless you’re CEO and founder Patrick Maloney, who donned a pair of goggles and plunged his head into a bucket of water to bob for his birthday cupcake.

What is every-day company culture like?

Avengers will tell you that company culture is a big draw, and like everything else about Inspire, the company mission is a big part of it. The team is driven by the collective desire to create something new — to test, learn and solve the tough problems. Inspire’s staff is young, energized, and motivated by purpose-driven work. Avengers are encouraged to learn new skills and put them to the test. Outside of work, team members can often be found together, whether it be at a happy hour or office yoga session. Side projects are encouraged, and several employees use their free time to build something unrelated to work or engage with environmental justice organizations.

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