Software Trainer -

Software Trainer

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Publishing Services is seeking a Software Trainer to join their team. This role is based on The Agora’s main campus – where every day, roughly 1,200 people work as part of the organization. Set in Baltimore City’s historic and cultural hub called Mount Vernon, there is no shortage of opportunities to feed your imagination there. The neighborhood is also home to institutions such as the Walters Art Museum, the Peabody Library, and Baltimore School for the Arts. The Mount Vernon campus is also rich in diversity and offers access to an abundance of unique restaurants, retailers, galleries, and nightlife destinations.

You can learn more about Publishing Services by checking out their “Workplace Highlight” blog post.


The Software Trainer will conduct new hire training for the end users of the applications supported by Publishing Services.  This person will also run various types of training sessions to include in-person, video and web. They will be responsible for new user outreach and promoting courses and for assessing individual and group training needs as well as tracking end user attendance in an LMS system.

  • Conduct training classes.
  • Conduct outreach, promote and engage new users to attend training classes.
  • Learn software applications, including the business purpose(s) of each, how to use them, and when the systems are used as well as how end users are utilizing each application.
  • Provide timely feedback to the Course Developers and assist where needed in the development of training programs, creating, reviewing and editing assigned training materials.
  • Identify and suggest ways to improve: awareness and image of the training department, training materials and training department business and management processes.
  • Conduct assessment of training needs within the businesses.
  • Provide timely feedback from end users to the application teams on the usability of the various software applications.


  • Comfortable speaking in front of small and large groups
  • Ability to multitask and manage several projects effectively
  • Strong interpersonal/consultative skills
  • Ability to communicate effectively, both written and verbally
  • Computer literate, with minimum of intermediate-level skills using MS Word, PowerPoint & Excel
  • Ability to quickly learn technology and software applications
  • Willingness to travel domestically and internationally
  • Fluency in Spanish, French, and/or Portuguese is preferred but not required


  • You have a deep understanding of user features and can easily demonstrate these features with minimal preparation
  • You are a resourceful and active learner and continually demonstrate that ability and drive
  • You are able to provide the end user perspective for new software features being designed
  • You escalate as needed ensuring your manager is aware of any risks and challenges
  • You follow through on promises and meet deadlines
  • You are a good coach to all and are coachable
  • You take ownership of your projects and empower yourself to improve on any processes that can be re-evaluated
  • You confront interpersonal issues
  • You convey a positive image of yourself and Publishing Services, speak positively about others in the organization.
  • You are open and honest with communication
  • Understand the Agora Publishing business and your role within the business and the value you add
  • Act as a reflective practitioner always looking at yourself and the organization on how to be better
  • Update your time on-time and accurately each week
  • Be considerate of meeting organizers and attendees.  Be on-time, respond to all meeting invites, and notify organizer if your attendance status changes

If interested, please submit a resume and cover letter to the link provided.

About Us

At Publishing Services, they create, customize, and manage the enterprise applications suite that support The Agora Companies. Their passion and progressive ingenuity has shaped and strengthened the marketing industry at large.

Their inventors address the diverse needs of their clients through customization and innovation. If a vendor’s technology doesn’t quite cut it, they’ll buy it, break it down for parts, and rebuild it. When the technology simply does not exist, they build it from scratch. Publishing Services’ proprietary systems have changed the landscape of media and digital marketing, elevating their clients as industry front runners.

The support teams at Publishing Services partner with clients to implement and manage their applications, optimizing key business functionality and allowing them to focus on making money…hand over fist.

Here, you can explore a cutting-edge market, discover your career, and accumulate extensive experience with the best in the business.

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