Software Engineer - Customer Support -

Software Engineer – Customer Support

  • Location


  • Type

    Full-Time Job

  • Category

    Dev / Eng

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for engineers to help drive this mission forward.
You will work with a small team to ensure our systems are functioning reliably, building features that improve the user experience, and helping investigate, triage, and fix services that millions of Americans depend on. You care deeply about working on technology that affects people’s lives, and are passionate about building large-scale systems that are well-designed, fast, scalable, and secure.
In this role, you will familiarize yourself with production support for large scale web applications used by millions of Americans. This role will require both technical acumen and a highly proactive approach to both partner engagement and issue investigation. You will have the opportunity to apply and grow your skills and gain expertise in large-scale web development and will become adept at navigating and understanding large scale production web applications.
What you’ll do
  • Quickly investigate, triage, debug, diagnose, and fix reported issues with our systems
  • Collaborate with the government, other contractors, and the Nava product team to build and deploy improvements to systems
  • Build features at various levels of the technology stack to improve the user experience
  • Create tools, documentation, and processes to automate our development, testing, and production workflows

What we’re looking for

  • Solid fluency in at least one programming language
  • Knowledge of engineering fundamentals, such as encapsulation, data types, and basic algorithms
  • An adaptive, empathetic, collaborative, and positive mindset
  • Ability to think holistically about engineering issues
  • Excellent written and verbal communication skills, technical and otherwise
  • Resourceful and driven approach to writing code and researching technical issues
  • Ability to derive clarity from ambiguity by effectively moving past technical and communication barriers within the team and between teams
We’re a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous compensation and equity packages and value a healthy work/life balance.
We care deeply about diversity and inclusion at Nava. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

In Washington, D.C., working for the government can sometimes mean being constrained by complex work environments that can limit someone from having a big impact. For civic technology company Nava, that is far from the truth.

As the only public benefit corporation to be to be working directly with the government, Nava provides high-performing services to federal government agencies like the Department of Veteran Affairs and the Centers For Medicare & Medicaid Services. Essentially, they work to hold themselves accountable for delivering quality work that is both innovative and impactful. One of their biggest accomplishments to date was assisting President Obama and his administration in repairing after its rollout in winter 2013. Since then, Nava has expanded their offices to San Francisco, are currently hiring engineers of all flavors (devops, full stack, front end), designers and product and project managers to work on some of the government’s biggest systemic challenges.

Referring to themselves as “stewards of public service,” Nava employees say the tenacity and humility of their work makes them unique amongst their competitors. Tackling some of the nation’s toughest issues is never an easy feat, but Nava is dedicated to providing a modern, impactful approach toward continuous improvement.

Nestled comfortably at 14th and U Street, Nava’s open layout office is home to a team of mission-driven designers, engineers and product developers.

Apply for this job

Please apply directly here

Apply Now Mention you found this work on!

Sign-up for regular updates from