Vice President of Consulting Services - Technical.ly

Vice President of Consulting Services United States

SmartLogic |  United States | Dev / Eng

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

The Vice President of Consulting Services holds responsibility for both the delivery of SmartLogic’s services and growing the size of our accounts. The successful candidate will have a demonstrated track record of delivering $1M+ agile software development projects, will have supported sales efforts related to closing $1M+ agile software development projects, and will have experience managing a team of custom application development professionals.

Total compensation, including base salary and bonus, is in the range of $200-240k. This position is fully remote within the United States and its Territories. We offer health, dental, vision, life and AD&D insurance as well as a 3% matching SIMPLE IRA program.

SmartLogic is an experienced and growing custom software development consultancy successfully serving clients for 16 years. We are deeply committed to our team, our clients, and the communities where we work. Some of our recent company initiatives include leading on youth workforce development, software developer apprenticeships, our Elixir Wizards |> conference, and the Baltimore Women in Tech micro grants program. We look forward to reviewing your application and starting a conversation about a fulfilling career with SmartLogic.

In this role you will report to the President. You will have a minimum of two reports: the Director of Engineering and Senior Software Project Manager. As of time of writing (November 2021), 17 people will report up through the VP of Consulting Services. Other people reporting to the President include the VP of Business Development and Operations Manager.

You will be accountable to these KPIs:

  1. Gross profit margin

  2. Client satisfaction

  3. Delivery team utilization

  4. Account growth

Responsibilities

  1. Design and manage project management and engineering processes that ensure we deliver to the spirit and letter of every SOW we execute.

  2. Ensure that all projects are being managed effectively such that we always have happy clients and so that projects are delivered on time and within budget.

  3. Support our sales process by speaking to our capabilities, engendering a sense of trustworthiness with prospective clients, assisting with the generation of certain sales artifacts related to delivery (e.g. scope documents and SOWs), and most critically by defining the scope that you will be responsible for delivering.

  4. Grow accounts by designing and managing an account management function that not only ensures we meet and exceed expectations, but that we make our clients aware of other services we offer, and actions we can take, that will lead to greater success on the part of our clients.

  5. Manage a growing and diverse team of developers, designers, and project managers of varying skill levels and professional experience, ensuring everyone who reports up through you grows in their career and enjoys working at SmartLogic

Requirements

  1. Experience managing and delivering agile software development projects of various sizes, but critically, accounts with billings of $1M+ over a 12 month period.

  2. Ability to listen to, intuit, identify, and define the business needs of clients in order to design solutions that solve those needs in a complete manner.

  3. Communication and interpersonal skills that allow you to build long-lasting relationships rooted in trust, clear expectations, and shared goals.

  4. Hip to all modern software development practices (e.g. agile software development) and technologies (web, mobile, AWS, Elixir/Phoenix, etc.).

  5. Phenomenal technical writing skills (scope documents, proposals, etc.).

  6. Your effectiveness as a manager will be self-evident; you are respected and held in high regard by former supervisees, peers, and supervisors.

Benefits

We are continuously working to cultivate a supportive and inclusive workplace that recognizes and respects diversity of background, experience, and thought. We believe that diversity benefits both our company culture and the software we write.

SmartLogic is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

No phone calls or unsolicited emails, please. We do not work with recruiters or placement agencies.

This position is fully remote and you may work from anywhere in the United States. We offer health, dental, and vision insurance, paid vacation, paid parental leave and a 3% matching SIMPLE IRA program.

SmartLogic is committed to professional development and community involvement. We provide ample opportunity for learning through dedicated professional development days, participation in conferences, and company-supplied access to books and other resources. We organize events, meetups, and invest in our local and online communities.

 

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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Vision Insurance
Other
  • Charitible Donation Matching Programs
  • Community Service Programs
Parental Benefits
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Home Office Stipend
  • Offsite Company Events
Professional Development
  • Training & Development Budget
PTO/Flexibility
  • Commitment to Work/Life Harmony
  • Flexible Work Schedule
  • Paid Holidays
  • PTO
Retirement & Stock Options Benefits
  • 401K

Talk to us about your tech stack.

We make it a priority to always use the latest tech. For instance, we won’t use something that will be useless in a few years.

Elixir/Phoenix is our go-to choice for all new projects. Modern web applications demand both real time communication with end users (i.e. chat, live updates, notifications, etc) and background processing (i.e. transaction handling, reporting, external integrations, etc). Elixir’s use of the Erlang VM brings a great multi-process model to these challenges. We do still use Ruby on Rails, as well, primarily for legacy apps and in some cases for new apps where Elixir doesn’t present a clear advantage over Rails.

We use React and React Native for web and mobile app development, respectively. React Native lets us develop Android and iOS apps that look and feel native but that share a codebase, making the build faster, more efficient and easier to maintain.

 

What are some internal or client projects that you’re proud of?

We worked with OrderUp, a national food ordering company, to build an internal menu builder tool (which cut data entry time in half) and an Android app. Not long after, OrderUp was acquired by Groupon.

We’re proud of our work for Spotcrime, a crime data aggregator that has been a client since 2008. Most recently, we built an infrastructure that enabled the app to handle a large volume of data for much lower costs. It is visited by one million users a month and sends over five million email alerts a month.

We’ve even built software that ran on the International Space Station.

 

What do you look for in new hires?

We make very strategic hiring decisions. We’re looking for devs who are solid technical talents — people who understand software to their core and computer science from an applied perspective. We look for people who are deeply interested in programming; for them it’s more than a job, they read about it in their spare time.

We look for people who are smart, capable, truly interested in the work and excited to come in every day.

Our team is very self-directed. We’re not going to micromanage you here. So we seek people who are self-managing and very independent.

 

Tell us about your internal culture.

Our processes are well thought-out and streamlined. Never wanting to become stagnant with old tech, we make a concerted effort to keep up with the modern tech landscape. The people on our team have a variety of skill sets and we value that.

In terms of career growth, we encourage you to pursue things that you’re interested in learning or trying out. We keep the lines of communication open so that team members can discuss their interests, find a way to explore new ideas, learn tech stacks in between client projects, etc.

Many folks here have their own side projects so we have a side project club that meets once a month, where employees can update the team on what they’re building.

 

What are your company values?

● Be trustworthy — We want happy, repeat clients, and that happens when they know we have their best interests in mind.

● Collaboration and Communication — We’re very collaborative and transparent; our clients own the accounts we create for them, and they invite us to access their accounts. There aren’t any non-technical PMs sitting between us and our clients. The devs communicate with them directly.

● Be pragmatic and intentional — We don’t wing it here. We come prepared and use time judiciously.

 

Do you have any special company and/or community traditions?

Pre-pandemic, we would host a company lunch once a week. These days we still host weekly meetings featuring presentations online. And to bond for an hour or so, we’ve hosted a few virtual happy hours where the company picks up the tab for the team’s dinner.

As part of growth and development, we send everyone to one to two conferences a year. This year we attended and sponsored ElixirConf remotely, as well as attended the React Native EU Conference remotely.

One of the things we’re most proud of is our effort to sponsor and produce grassroot events.  In 2019 alone we sponsored 56 events. We’ve been a longtime sponsor and supporter of Technical.ly’s events. We program and host on our own lineup of Meetups, including the Baltimore Elixir Meetup. And, we also recently gave away $13,000 to Black-led organizations in Baltimore and D.C.

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