Operations Manager - Technical.ly

Operations Manager Baltimore, MD

SmartLogic |  Baltimore, MD | Operations

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage


The compensation range for this position is $25-30/hr. This is a part time position offering ~30 hours per week of work, though the role can be a full-time salaried position for the right candidate.

SmartLogic is an experienced and growing custom software development consultancy successfully serving clients since 2005. We are deeply committed to our team, our clients, and the communities where we work. Some of our recent company initiatives include leading on youth workforce developmentsoftware developer apprenticeships, our Elixir Wizards |> conference, and the Baltimore Women in Tech micro grants program. We look forward to reviewing your application and starting a conversation about a fulfilling career with SmartLogic.

In this role you will report to the President. You will have no reports. Other people reporting to the President currently include the Director of Engineering and the Director of Marketing.

You will not be accountable to any KPIs; the role supports the operational excellence of the company and the President’s priorities.


The Operations Manager enables the President and other managers to work more efficiently by managing administrative work related to the scope of the managers’ responsibilities. The position requires proactivity and the ability to work autonomously as well as in a team setting. The Operations Manager must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.



  1. Maintain detailed documentation of your work duties, continually updating the administrative operations manual as your duties evolve and change
  2. Maintain our inventory of physical equipment (i.e. laptops) and mail to employees as appropriate
  3. Organize events, travel plans, itineraries, and related agendas
  4. Plan company events, happy hours, and outings as needed

Physical Mailbox and Inventory

  1. Maintain a physical inventory of our swag in Baltimore; keep track of how many items of swag we have; prepare and mail swag to employees, partners, clients, and to conference venues
  2. Collect and process mail (including physical checks / payments) from our physical mailbox at 8 Market Pl, Baltimore, MD


  1. Manage weekly invoicing process, including tracking invoices and hours worked in a google spreadsheet
  2. Manage recurring and one-off purchasing requests
  3. Process and reimburse approved expense reports; ensure compliance with company policy and reporting requirements
  4. Track expenses for various marketing projects
  5. Review monthly expense reports
  6. Communicate with our bookkeepers to keep accurate accounting records

Marketing & Sales

  1. Execute on marketing tasks (e.g. promotion of our podcast on various social media, tracking of sponsorship requests, etc.) as directed by the Director of Marketing
  2. Represent the company at Baltimore-based events we sponsor

HR and Hiring

  1. Manage HR procedures such as employee onboarding, scheduling interviews, etc.
  2. Process annual open enrollment for the company’s health insurance renewal
  3. Liaise between employees and the company’s medical insurance broker


  1. Extremely Well-Organized: we are an organized company. Successful candidates must be well-organized and have a natural disposition for developing, leveraging, and using systems and processes.
  2. Excellent Written and Verbal Communication: the position requires interfacing with the entire company, clients, and other external stakeholders. Clear and concise communication is a requirement for the position.
  3. G Suite: we use Google Apps extensively throughout our operation. This position requires that you have demonstrated experience with Google Apps, chiefly Google Drive, Google Docs, and Google Sheets. We do not use Microsoft Office; experience with MS Office is not a suitable substitute for Google Apps experience.
  4. Asana: the Operations Manager will use Asana to manage all aspects of their work – from recurring to one-off tasks. Experience with Asana or another project management platform is necessary for success.
  5. Excellent Follow-Through: you must be self-directed and able to perform assignments independently. We expect you to be able to take projects through to completion and to be able to manage your own work.
  6. Internet Savvy: our main service offered is software development.
  7. Attention to Detail: the nature of the position requires you to be meticulous in your review of documents, communication, software, etc.
  8. Creativity: the position requires more than the ability to follow the status quo. Everybody on the team contributes in a meaningful way to the company’s trajectory.


This position offers a very flexible work schedule, however, we do need you to be available on Monday, when a number of critical functions (including invoicing and recordation of invoices) occurs.

While we do not have a physical office space and are a virtual company, the nature of this position requires that you will be able to travel weekly to our mailbox in Baltimore City and to the location where we keep our physical inventory, in Baltimore City.

Health, dental, and vision insurance, paid vacation, paid parental leave are available to those who work 30+ hours per week. If this is a requirement for you, please indicate in your job application. Anybody who expects to receive more than $5,000 in compensation from SmartLogic in a calendar year is eligible to participate in our 3% matching SIMPLE IRA program.

We are continuously working to cultivate a supportive and inclusive workplace that recognizes and respects diversity of background, experience, and thought. We believe that diversity benefits both our company culture and the software we write.

SmartLogic is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

No phone calls or unsolicited emails, please. We do not work with recruiters or placement agencies.

SmartLogic is committed to professional development and community involvement. We provide ample opportunity for learning through dedicated professional development days, participation in conferences, and company-supplied access to books and other resources. We organize events, meetups, and invest in our local and online communities.

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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Hybrid Work Options
Parental Benefits
  • Family Medical Leave
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Home Office Stipend
  • Offsite Company Events
Professional Development
  • Training & Development Budget
  • Flexible Work Schedule
  • Paid Holidays
  • PTO
Retirement & Stock Options Benefits
  • 401K

Talk to us about your tech stack.

We make it a priority to always use the latest tech. For instance, we won’t use something that will be useless in a few years.

Elixir/Phoenix is our go-to choice for all new projects. Modern web applications demand both real time communication with end users (i.e. chat, live updates, notifications, etc) and background processing (i.e. transaction handling, reporting, external integrations, etc). Elixir’s use of the Erlang VM brings a great multi-process model to these challenges. We do still use Ruby on Rails, as well, primarily for legacy apps and in some cases for new apps where Elixir doesn’t present a clear advantage over Rails.

We use React and React Native for web and mobile app development, respectively. React Native lets us develop Android and iOS apps that look and feel native but that share a codebase, making the build faster, more efficient and easier to maintain.


What are some internal or client projects that you’re proud of?

We worked with OrderUp, a national food ordering company, to build an internal menu builder tool (which cut data entry time in half) and an Android app. Not long after, OrderUp was acquired by Groupon.

We’re proud of our work for Spotcrime, a crime data aggregator that has been a client since 2008. Most recently, we built an infrastructure that enabled the app to handle a large volume of data for much lower costs. It is visited by one million users a month and sends over five million email alerts a month.

We’ve even built software that ran on the International Space Station.


What do you look for in new hires?

We make very strategic hiring decisions. We’re looking for devs who are solid technical talents — people who understand software to their core and computer science from an applied perspective. We look for people who are deeply interested in programming; for them it’s more than a job, they read about it in their spare time.

We look for people who are smart, capable, truly interested in the work and excited to come in every day.

Our team is very self-directed. We’re not going to micromanage you here. So we seek people who are self-managing and very independent.


Tell us about your internal culture.

Our processes are well thought-out and streamlined. Never wanting to become stagnant with old tech, we make a concerted effort to keep up with the modern tech landscape. The people on our team have a variety of skill sets and we value that.

In terms of career growth, we encourage you to pursue things that you’re interested in learning or trying out. We keep the lines of communication open so that team members can discuss their interests, find a way to explore new ideas, learn tech stacks in between client projects, etc.

Many folks here have their own side projects so we have a side project club that meets once a month, where employees can update the team on what they’re building.


What are your company values?

● Be trustworthy — We want happy, repeat clients, and that happens when they know we have their best interests in mind.

● Collaboration and Communication — We’re very collaborative and transparent; our clients own the accounts we create for them, and they invite us to access their accounts. There aren’t any non-technical PMs sitting between us and our clients. The devs communicate with them directly.

● Be pragmatic and intentional — We don’t wing it here. We come prepared and use time judiciously.


Do you have any special company and/or community traditions?

Pre-pandemic, we would host a company lunch once a week. These days we still host weekly meetings featuring presentations online. And to bond for an hour or so, we’ve hosted a few virtual happy hours where the company picks up the tab for the team’s dinner.

As part of growth and development, we send everyone to one to two conferences a year. This year we attended and sponsored ElixirConf remotely, as well as attended the React Native EU Conference remotely.

One of the things we’re most proud of is our effort to sponsor and produce grassroot events.  In 2019 alone we sponsored 56 events. We’ve been a longtime sponsor and supporter of Technical.ly’s events. We program and host on our own lineup of Meetups, including the Baltimore Elixir Meetup. And, we also recently gave away $13,000 to Black-led organizations in Baltimore and D.C.

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