ShopRunner | Senior Product Designer -

Senior Product Designer

  • Location


  • Category

    UX / Design


At ShopRunner, our mission is to help retailers thrive by sparking and deepening connections between shoppers and the brands they love.

Our millions of members receive exclusive benefits such as free 2-day shipping, free returns, 2-click checkout and special promotions across our network of 100+ retailers. Our retailers enjoy the power of cross-retailer network effects in the form of new customers and increased purchase frequency.

With people in offices in Chicago and Conshohocken, PA, we’re perpetrators of good vibes and great experiences for our customers, our merchants and each other.


We are seeking an experienced Senior Product Designer to join our Experience Design Team. You will collaborate across disciplines and lead design efforts to develop user journeys and visual stories from design research, brand direction and market analysis, then create prototypes across varying levels of fidelity to help the team determine design direction for projects.

As this is role is in support of the full customer lifecycle, you will be designing solutions across every step of the customer journey starting with our acquisition and sign-up experiences for partners like American Express, PayPal, Dunkin Donuts and T-Mobile all the way through helping customers engage with our network of retailers like Neiman Marcus, Saks Fifth Avenue and Under Armour. You’ll work directly with Product Managers, Design Researchers and dedicated Engineers to help craft the next generation of customer experiences for ShopRunner.


  • Work closely with Product Managers, Analyst and Engineers to turn business requirements into design objectives that solve customer problems.
  • Work even closer with Design Researchers to develop a deep understanding of what makes our customers tick, and design practical experiences that exceed their expectations.
  • Design projects that span across newly acquired members to engaging them throughout their lifecycle as a customer.
  • Produce a variety of design deliverables and artifacts including user flows, information architecture, collaborative workshops and interactive prototypes and present your findings to project stakeholders.
  • Balance work across a variety of projects that integrate digital, graphic and product design.
  • Be the voice of our customers, deeply understanding the problems we are solving for our customers and how well our solutions meet those needs.
  • Implement common, responsive and consistent experiences, patterns and style guides across the ShopRunner properties.
  • You’ll travel 10 – 15% domestically


  • Minimum of 4-6 years of experience in Product Design, UI/UX Design or related field
  • An obsession with customer research, psychology and behavior
  • Ability to develop compelling user experiences
  • In-depth knowledge of how to represent and communicate the customer journey (personas, jobs to be done, user scenarios/stories, storyboards/sketches, process maps, wireframes, etc.)
  • Application of lean/agile product development methodologies — identifying value, defining hypotheses and measuring experiments
  • Ability to prototype in HTML, Javascript and CSS is a plus
  • Ability to communicate clearly and persuasively with peers and senior management
  • Deep knowledge of responsive techniques and the device landscape
  • Entrepreneurial mindset and bias toward action
  • A Bachelor’s degree in interaction design, HCI or related UX degree is ideal

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us

At ShopRunner, it’s all about creating a culture that provides choice and challenge. If Chief Technology Officer, Greg Ball, had to pick one quality that he most admires in ShopRunner employees, it would be determination.

In an ecommerce space dominated by Amazon Prime, it takes a lot of grit to challenge the status quo and innovate to develop a more enjoyable online shopping experience for retailers and consumers. But that’s exactly what ShopRunner employees do, and that’s why they love working there.

Perks include a flexible work schedule, generous parental leave program, paid time for community volunteer work and a robust snack station, all of which encourage ShopRunner team members to mold their optimal work environments. Ultimately, though, employees are attracted to ShopRunner’s agile work environment and ample room for upward mobility.

“One of the main reasons I came here was to have a larger impact on a company,” says Corey Sayers, Product Design Lead, who is currently working on a new native app that will facilitate better discovery and shopping experiences. “I feel I have a true seat at the table [at ShopRunner].”

The company prides itself on seven core values:

  • Boldness
  • Inclusion
  • Grit
  • Candor
  • Accountability
  • Spirit
  • Hustle

ShopRunner’s East Coast office is located in one of several buildings that comprise a new commercial and residential campus in Conshohocken, Pa. The open-concept office includes designated desks for employees as well as communal conference spaces. Whiteboard walls covered in code wrap around the interior of almost every room.

One particular board in the entryway stands out: designated the “Wall of Wonder,” Polaroids of each employee are neatly strung along like a colorful DIY clothing line, serves as a tool for new employees to put a face to a name in the office and as a way for team members to get to know one another.

Each week the board features a fun question like “What is your favorite restaurant” Employees write their answers in below their snapshots.

As ShopRunner continues to bring an increasingly Cali vibe to Conshy, it’s no wonder their staff has jumped by approximately 70 percent in 2017. Cat’s out of the bag: management openly plans to hire “pretty aggressively” quarter over quarter throughout this year.

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