ShopRunner | Integration Manager - Technical.ly

Integration Manager

  • Location

    Philadelphia

  • Category

    Dev / Eng

ABOUT THE ROLE:

We’re looking for an Integration Manager to help us get retailers up and running in the ShopRunner network. This is a technical project management position that enables merchants to compete in an increasingly competitive landscape. This role is critical in making each and every new merchant feel great, each and every step of the way.

Integration Managers are strong technical and analytical problem-solvers with top-notch client management skills. Your work with us will include managing our JavaScript and API integrations end-to-end on retailer sites. In addition to technical skills, integration managers have excellent communication and project management skills. Details big and small need be seen to, and you’ll be the person one-step ahead each and every step along the way. Ideal candidates should love finding ways to optimize process, identifying areas for product improvement and, most of all, should be fueled by the notion that our product offering should be a beautiful, effortless experience.

ABOUT WHAT YOU’LL DO:

  • Act as the technical liaison and project manager across all integration activities throughout the implementation effort, tracking client engagement activity along the way.
  • Create solution designs for integrations which define the business model, use cases, and checkout flows to be implemented.
  • Own technical requirements for building a solution customized for the merchants we serve (both within ShopRunner and for the partner).
  • Help clients set up sandbox/staging accounts, provide technical development and coding. support, and provide guidance to the client during testing and pre-launch activities.
  • Guide merchants and developers through our business processes, workflow modifications, and reporting systems.
  • Collect client feedback on ease-of-use and function/feature suitability for the businesses needs. Provide feedback to product management, product development, and other groups in an effort to improve the product.
  • Do everything you can to make it easy for our clients to launch quickly and painlessly.

ABOUT WHAT WE’RE LOOKING FOR:

  • Bachelors degree
  • 5 years experience in software industry
    • OR 5 years’ direct work experience in a project management capacity for solution implementation projects
    • OR 2-3 years’ experience working experience implementing technical business solutions
  • Strong Project Management, organizational and problem-solving skills and evidence of this skill from previous work
  • Client management experience including tactical technical support
  • Previous experience compiling integration project plans, organizing client testing sessions, and triaging integration issues for clients at scale
  • High degree of comfort working with senior executives (internally and externally), including polished presentation skills

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us

At ShopRunner, it’s all about creating a culture that provides choice and challenge. If Chief Technology Officer, Greg Ball, had to pick one quality that he most admires in ShopRunner employees, it would be determination.

In an ecommerce space dominated by Amazon Prime, it takes a lot of grit to challenge the status quo and innovate to develop a more enjoyable online shopping experience for retailers and consumers. But that’s exactly what ShopRunner employees do, and that’s why they love working there.

Perks include a flexible work schedule, generous parental leave program, paid time for community volunteer work and a robust snack station, all of which encourage ShopRunner team members to mold their optimal work environments. Ultimately, though, employees are attracted to ShopRunner’s agile work environment and ample room for upward mobility.

“One of the main reasons I came here was to have a larger impact on a company,” says Corey Sayers, Product Design Lead, who is currently working on a new native app that will facilitate better discovery and shopping experiences. “I feel I have a true seat at the table [at ShopRunner].”

The company prides itself on seven core values:

  • Boldness
  • Inclusion
  • Grit
  • Candor
  • Accountability
  • Spirit
  • Hustle

ShopRunner’s East Coast office is located in one of several buildings that comprise a new commercial and residential campus in Conshohocken, Pa. The open-concept office includes designated desks for employees as well as communal conference spaces. Whiteboard walls covered in code wrap around the interior of almost every room.

One particular board in the entryway stands out: designated the “Wall of Wonder,” Polaroids of each employee are neatly strung along like a colorful DIY clothing line, serves as a tool for new employees to put a face to a name in the office and as a way for team members to get to know one another.

Each week the board features a fun question like “What is your favorite restaurant” Employees write their answers in below their snapshots.

As ShopRunner continues to bring an increasingly Cali vibe to Conshy, it’s no wonder their staff has jumped by approximately 70 percent in 2017. Cat’s out of the bag: management openly plans to hire “pretty aggressively” quarter over quarter throughout this year.

Apply for this job

Apply Now Mention you found this work on Technical.ly!

Sign-up for daily news updates from Technical.ly

Do NOT follow this link or you will be banned from the site!